Customer Service Manager

Customer Service Manager Salary: $80,000-$110,000 (base, dependent on experience)Why This Role Stands OutThis role offers the opportunity to lead a customer service and order fulfillment function within a growing, mission-driven organization that supports essential industries. You'll have real ownership over service execution, team development, and process improvement, making a visible impact on customer experience and operational performance.It's well suited for a hands-on leader who enjoys building strong teams, improving systems, and working cross-functionally in a fast-paced environment.Key Responsibilities for Customer Service ManagerCustomer Service & Order FulfillmentOversee end-to-end order processing from receipt through delivery, ensuring accuracy and timelinessServe as a point of escalation for customer inquiries and issues, ensuring resolution and satisfactionSupport daily workflows, workload balancing, and service priorities for the customer service teamInventory, Shipping & LogisticsPartner with supply chain and warehouse teams to monitor inventory levels and avoid service disruptionsCoordinate outbound shipments, balancing cost, service level, and delivery timelinesCommunicate shipment status and updates internally and externally as neededSystems, Data & Process ImprovementMaintain accurate customer and order data within ERP and CRM systemsMonitor service and fulfillment KPIs to identify trends and improvement opportunitiesLead continuous improvement initiatives to streamline processes and enhance efficiencyPeople LeadershipLead, coach, and develop a team of Customer Service RepresentativesOversee onboarding, training, and ongoing performance developmentConduct regular 1:1s, feedback sessions, and performance reviewsFoster a positive, accountable, and customer-focused team environment Qualifications for Customer Service Manager 5-7 years of experience in customer service, order management, or a related operational rolePrior experience leading or supervising a customer service or operations teamStrong analytical and organizational skills with the ability to manage multiple prioritiesComfortable working with ERP systems, customer data, and performance metricsProficiency in Excel and general business reporting tools; experience with ERP, WMS, or ticketing systems is a plusStrong communication skills and the ability to collaborate cross-functionallyBachelor's degree preferred#LI-MS4 #INAPR2026 #INMAY2026 #ZRCFSCustomer Service Manager Customer Service Manager Customer Service Manager Customer Service Manager Customer Service Manager