Customer Service Representative

About the RoleWallaby Search & Placement is seeking an experienced and driven Customer Service professional to join Tigris Fulfillment Partners’ rapidly growing team. In this remote position, you will be responsible for working through and resolving a high volume of customer issues around deliveries, returns, orders, invoices and more.Reporting directly to the Customer Service Manager, the ideal candidate has exceptional written and communication skills, and is someone who's committed to satisfying the customer while also doing the right thing for the company.About the CompanyTigris Fulfillment Partners is a privately-held, national distributor of kitchen and bath products based in Atlanta, GA. Built on a foundation of integrity and strong partnerships with customers and vendors alike, they serve the nation’s largest big-box retailers, e-tailers, and wholesalers, with a fulfillment-center network that can reach 90%+ of the U.S. population in 1-2 days.Since opening their doors in 2017, Tigris’ team of business-process engineers has generated double-digit (and, sometimes, triple-digit) growth, each and every year of the org’s existence. With the ability to ship 30+ of the industry’s leading brands the same day, guaranteed, they have achieved significant market share in the process, with a reputation for being the gold standard of the master-distribution model.You WillBe one of the main points of contact for Tigris’ customers, with a heavy focus product returnsProvide customers with product information, and resolve customer issues and a timely and friendly mannerProcess returns, generate orders, track deliveries, and escalate issues you’re unable to resolve yourselfLearn new skills, tools, and best practices every dayYou Have3+ years of experience in customer service (bonus points if in a fulfillment / logistics setting)Hands-on experience with leading ERP systems (NetSuite experience, a plus)Exceptional written and verbal communication skillsA commitment to values and integrityAn ability to see the “big picture” and help ensure the right tasks are completed at the right timesInitiative and drive to continue to improve and help those around you improveYou’ll GetCompetitive base salary (negotiable based on experience)Annual profit sharing + performance bonus (based on individual and company performance)Retirement cash account with automatic 3% company contribution (whether you contribute or not), in addition to 401(k) programHeavily subsidized medical, dental, vision, life, and disability insuranceA chance to make a big impact at a growing company where you'll have direct access to leadership