Manager, Intelligence

Crisis24 GSOC Program ManagerCrisis24, a GardaWorld company, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm, serving the world's most influential people, disruptive brands, and prominent organizations. Championed by our advanced Global Operation Centers and our skilled team of intelligence analysts, we offer highly specialized services, security and consulting, with the technology and AI to power it all across the globe.At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge.Location: Annapolis, MD or Seattle, WAWho We Are Looking ForWe are seeking a highly skilled Global Security Operations Center (GSOC) Program Manager (PM) with strong global intelligence and travel risk management experience to lead a team of intelligence analysts. The ideal candidate will have a deep understanding of security intelligence operations, intelligence analytical workflow, incident and crisis management, protocol development and implementation, duty of care, and managing and mentoring direct reports.Under the general direction of the Embedded Intelligence Services (EIS) Senior Intelligence Manager, the PM will oversee Crisis24's implementation of the Travel Risk Management Program and execute tasks related to the client's program. The PM will be located at Crisis24's Annapolis office or within the client's GSOC in Seattle and will be available to travel to client locations on occasion, upon client request.What You Will Work OnServe as primary liaison between the client/Global Security Team and the client's dedicated Crisis24 TRM Analysts.Set priorities for the Crisis24 TRM Team, direct analysts' daily activities as necessary, ensure the team is meeting all deliverables on time, and direct the team's response to incidentsCollaborate with the client/Global Security Team and third-party vendors, to maximize value of the intelligence productsOversee the Crisis24 TRM Program intelligence functions, including intelligence collection, quality control, training, and delivery of intelligence productsDevelop, implement, and update Standard Operating Procedures (SOPs) based on client guidance or programmatic needsAvailable for immediate consultation and informal information sharing with the on-duty TRM team, as requiredBackfill for analyst shifts as requiredRegularly collaborate and benchmark with other Crisis24 managers and teamsUnderstand the client's operations and interests to anticipate client needs align for relevancy.Deliver oral and written intelligence and programmatic briefings to members of the client's security teamMaintain relevant client metrics and produce regular reportsOther managerial duties as required, including approving timecards and PTO requests, scheduling shifts, and personnel and team management (hiring, training, professional development, conflict resolution, etc.)Other duties as assigned within the scope of the dedicated client programWhat You Will BringBachelor's degree required; Master's degree or equivalent experience is preferredMinimum of six years of experience in intelligence analysis, threat assessment, incident response, and management, or a related field required.Previous 24/7 GSOC experience and managing at least one direct report preferred.Exceptional analytic skills, including researching, writing, and briefing, and the ability to lead training for analysts in these skillsExtensive knowledge of analytic techniques and tradecraft a plusExtensive customer service experience in a client-facing roleExperience mentoring analysts and leading complex projects with multiple participants or analystsEffective problem-solving and multi-tasking skills with the ability to organize and prioritize work with little supervisionEstablishing and maintaining positive professional rapport with colleagues, subject matter experts, and client contactsSubject matter expertise in a location, security-related topic, or analytic process preferredForeign language an asset, and travel experience preferredExperience overseeing other analysts' work and ensuring analysis meets company standardsDemonstrated ability to provide constructive feedbackDemonstrated ability to manage personnelDemonstrated client interface and management skillsProficient in travel risk management and communications systems including or similar to Everbridge, SharePoint, Zendesk and a high-level competency with MS Office tools. Knowledge of Google Earth and MapsData and mapping visualization skills highly desirable.Self-motivated, highly flexible, and possesses a strong initiativeNote:Occasional evening and weekend work may be required on a case-by-case basis to meet Crisis24's core 24/7 mission.Extensive periods of sittingOccasional travel to client site may be requiredCandidates will be asked to pass a pre-employment background check, as well as intensive writing and technology aptitude screenings as a condition of employment.EOE/AA Employer/Vets/DisabilityInformation SecurityProtect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.