Associate Clinic Manager - Silver Lake, Los Angeles, CA - Onsite

Title: Associate Clinic ManagerManager: Clinic Manager/Market Operations Regional ManagerCompensation: $34 to $36/HRLocation: Tia Silver Lake ClinicRole SummaryAs the Tia Associate Clinic Manager, you will directly own operational policies and procedures, financials & performance, and patient & staff experience for a Tia clinic. You will work closely with clinical leadership and partner with your Clinic Manager/Market Operations Regional Manager to ensure your clinic hits overall performance targets (patient experience, utilization, care margin, quality). You will directly manage all administrative staff. You will support the clinic team by setting the tone and intention at the clinic as an inspirational and thoughtful leader. The primary objective is to ensure smooth coordination between patients, providers, and support staff while upholding industry regulations and best practices. This is an in-person role and the expectation is that you will be on-site at the clinic you manage.ResponsibilitiesBuilding, Managing, and Engaging TeamsManage clinic support staff - Front Desk Associates, Medical Assistants, Phlebotomists, Lead Clinical Assistants (if applicable)Support in performance management and development of clinic teams, in partnership with HRBP (HR Business Partner) and Clinic Manager/Market Operations Regional ManagerHold 1:1s with team members, providing support, giving feedback, developing and maintaining rapport Lead hiring and onboarding of clinic staffCultivate positive clinic culture through team engagement practicesClinical & Operational ExcellenceOwn provider & support staff schedules for your clinicProvide robust oversight of clinical workflows, ensuring Tia is providing compliant & high quality care and clinic is operating efficientlyCollaborate with Clinic Manager/Market Operations Regional Manager to manage clinic costs to budgetEnsure clinic meets Tia Space & Care StandardsJump in to cover MA / FDA staff, where needed (up to 40%)Patient Experience & HospitalityPartner with clinical leadership to ensure adequate appointment access at the clinic (appointment types and total availability)Build positive relationships with clinicians, support staff, patients, community and vendors; manage conflict with care and empathyEnsure patient & staff safety & quality of care through incident reporting and access plansEffectively respond to patient experience or quality escalationsSupport marketing team with community & clinic eventsAbilities / SkillsHas experience and excitement in building teamsStrong verbal and written communication skillsHighly organized with ability to prioritize and reprioritize Ability to interpret & act on performance metricsAbility to roll up sleeves and dive deep into the clinic workflows, understanding the job of your team so well that you could perform the duties yourselfCustomer service skills; Ability to connect with others, exudes empathy and compassion Must thrive in a start-up environment, be comfortable with change & ambiguity, and effective at change management for your team Proficiency in MS/Google SuiteOther Requirements/qualificationsMust be able to work flexible/non-traditional hours including occasional weekends and some holidays (on-call for emergencies)Onsite role – expected to work in clinicAt least 2 years of management experience (multi-site experience is a plus)Associate’s degree; Bachelor’s degree in healthcare administration or a related field preferredMedical Assistant or experience managing clinical support rolesOther Important DetailsYou’re willing to work morning, nights & weekends, if neededYou’re authorized to work in the USTia is an equal opportunity employer. About TiaTia is on a mission to transform healthcare for women by increasing access, improving outcomes, and delivering a better care experience. Our “Whole Woman, Whole Life” model integrates primary care, gynecology, mental health, dermatology, and wellness across in-person care and a national virtual platform.We are a Series D, venture-backed company trusted by more than 120,000 women across four markets. Through our technology-enabled care model and partnerships with leading health systems, Tia is building one of the most comprehensive preventive care models for women.About Tia’s CultureTia is building a culture of excellence in people, process, and product. For us, excellence is not perfection. It is the ongoing pursuit of improvement through learning, reflection, experimentation, curiosity, grit, and care for ourselves and others. We are looking for people who are energized by building, iterating, asking why, and helping create a fundamentally better healthcare experience for women.This position may require attendance at company and team off-sites.Scam NoticeTia will never ask for payment, gift cards, or sensitive financial information during the hiring process. All communication from our team will come from an official company email address ending in @asktia.com. If something feels off, please contact peopleservices@asktia.com.Equal OpportunityTia is an equal opportunity employer. We believe diversity of experience, perspectives, and background leads to a better environment for our employees and a better product for our users and patients. We strongly encourage people of color and members of the LGBTQ+ community to apply.If you are committed to collaborative problem solving, high-quality work, and making waves in women’s healthcare, we’d love to hear from you.