IT Support Analyst

Job Description: - We value providing superior customer service and are committed to the successful operation of our information technology systems. We are seeking a qualified IT Analyst to assist our customers with questions and problems concerning computer systems, hardware, and software. The Analyst will work with customers , while aiming to resolve issues with efficiency. Standout candidates will be excellent problem-solvers with outstanding communication and customer service skills. Skills and qualifications : Strong verbal and written communication skills. Having Assistance over Voice call experience will be preferable. Flexible to provide round the clock support across 24*7*365. Excellent problem-solving and analytical skills. Comprehensive knowledge of computer systems and experience troubleshooting hardware and software. The ability to break down technological processes and deliver clear, step-by-step instructions. Patient, friendly demeanor with a great aptitude for listening. Commitment to providing exceptional customer service. Preferred qualifications: Passion for problem-solving and customer service. Tech savvy, with experience working in a tech-related field. Ability to diagnose and resolve a variety of technical issues. Team-oriented mindset with an openness to constructive feedback. Eagerness to learn new technologies and systems. Experience working as an IT Support or in a similar customer support role. A minimum of a Bachelor’s Degree in Computer Science, Information Technology, Computer Information Systems, Management Information Systems, or a related field. Coforge is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law. Job Types: Full-time, Contract Pay: $17.00 - $18.00 per hour Benefits: 401(k) Dental insurance Health insurance Paid time off Vision insurance Experience level: 1 year Schedule: 8 hour shift Experience: Windows: 1 year (Preferred) IT support: 1 year (Preferred) Work Location: In person