System Dev Mgr, Leo Network Ops Ctr, Amazon Leo Customer Terminal

Overview In this role you will shape and lead the 24/7 Network Operations Center for Amazon Leo, building scalable monitoring and incident-response capabilities. You will direct a distributed team across the US and UK to maintain health and performance of the Leo network service, driving proactive improvements and rapid resolution. You will balance strategic direction with hands-on operational leadership, partnering with cross-functional teams to mature the NOC from inception to General Availability. This is a high-impact opportunity to influence how we monitor, diagnose, and resolve complex network issues at scale. Compensation / Benefitshealth insurance (medical, dental, vision)401(k) matchingpaid time offpar ental leaveEAPMental health support ResponsibilitiesDefine and execute the NOC vision and strategy from inception through GA, focusing on robustness, scalability, and cost-effectivenessDevelop, deploy, and operate scalable network monitoring and incident-response systems for spot-level and regional health dataOversee continuous network monitoring, rapid triage, and escalation during outages and degraded performanceDrive automation opportunities and runbook development in collaboration with engineering teamsCoordinate cross-functional with Mission Operations, CSAs, and BCX for feedback and improvementsDefine, track and report KPIs (e.g., time-to-detection, time-to-resolution); conduct post-incident reviewsTravel 25–50% between US and UK locations and support other sites as neededProvide mentorship and succession planning to a geographically distributed team Key requirementsBachelor's degree in Computer Science or related field10+ years of engineering or technical operations experience developing, deploying, and operating networksExperience delivering large-scale infrastructure products for Tier-1 mission-critical services with emphasis on privacy, security, availability, and efficiency7+ years of network management experience in large-scale, mission-critical environments5+ years of engineering team management experience, including managing managersExperience with TCP/IP, DNS, DHCP, and routing protocolsExport Control Requirement: U.S. citizen or national, U.S. permanent resident, or lawfully admitted into the U.S. as refugee or asylumExperience supporting critical software systems in operational environmentsCross-functional collaborationStrategic communication with executive audiencesLeadership and mentorshipObservability platforms (Grafana, Prometheus or similar)Network monitoring and incident response systemsAutomation and runbook development