Accounts Receivable Processor

Job TitleSummary of Essential Functions:Performs assigned clerical tasks including but not limited to completing assigned WQ's and support of Customer Service Team.Must be capable of handling patient calls as well as making patient call to obtain information needed to complete assigned tasks.Must have the capability to listen to directions well and ask questions if needed.Must have the skills to copy documents effectively and with accuracy as well as well as handle a variety of special projects for the Collections Department with great time sensitivity. Capability to file all documents and abiding by Hospital and Department Confidentiality.Performs assigned clerical tasks including but not limited to directing or answering inquiries from patients, patient families, and visitors.Complete processing of assigned WQ's accurately according to processes.Educational Requirements:High school graduate or equivalent.Over one year up to and including two years which may be obtained by any combination of the following: vocational training, related experience and/or job training.Must be able to communicate effectively in English, both verbally and in writing.Qualifications/Knowledge/Skills/Abilities:Required to work a 40-hour work week schedule Monday Friday 8:00 4:30.Requires the use of office equipment to include computer terminals, telephone and telephone headsets, copier, 10 key adding machine and fax machine.Ability to communicate with other persons effectively and courteously over the phone and in person. Demonstrates patient, tact, and persistence to obtain required information for positive results.Diplomacy and professional attire are required in daily contact with public and patients.Must be able to prioritize work according to oral and written instructions using good organizational skills and sound judgment.Typing at least 40 WPM ensuring correct grammar and spelling when documenting account actions.Basic understanding of debits and credit for account charging and adjustment posting.Positive customer service skills required.Contribute to a team concept for maximum effectiveness and productivity.Duties and Responsibilities:Completes assigned WQ's timely and accurately for account processing.Covers coworkers' lunch daily and coordinates schedules for available times.Responds to outside provider request for demographic information.Responds timely to request from coworkers on patient request for itemized bills.Helps with distribution of voicemails as needed.Performs all other tasks/responsibilities as necessary.