Case Manager - Community Outreach & Crisis Response

Job Description Please do not call the church regarding this position. Questions will be welcomed and addressed during the application process.Position SummaryThe Part-Time Case Manager serves as a frontline ministry and community care presence focused on homelessness response, crisis intervention, care coordination, and street outreach. This role works directly with unsheltered neighbors, vulnerable individuals, and community partners to provide compassionate support, resource navigation, and pathways toward stability and healing.The Case Manager helps coordinate outreach efforts both on and beyond the church campus, working collaboratively with staff, volunteers, healthcare systems, housing partners, recovery communities, and social service organizations.Unlike many traditional service organizations, Oak Lawn United Methodist Church approaches homelessness ministry through a model of radical hospitality, dignity, relationship-building, and justice-centered care. The church seeks not simply to provide services, but to create a welcoming community where every person is treated as beloved and worthy of compassion, safety, and belonging.Essential ResponsibilitiesConduct and coordinate street outreach efforts in partnership with volunteers, staff, and community organizationsBuild relationships with unsheltered neighbors and individuals experiencing crisis, housing instability, or vulnerabilityProvide crisis intervention, de-escalation, and trauma-informed supportAssist guests in accessing housing resources, shelters, healthcare, identification documents, food assistance, recovery support, transportation, and other community servicesCoordinate referrals and follow-up care with healthcare systems, nonprofit organizations, social workers, shelters, and outreach providersMaintain strong working relationships with outreach and service organizations throughout the Dallas areaSupport the church's hospitality ministries and community center efforts in creating safe, welcoming, and organized spacesAssist with volunteer coordination and provide guidance for outreach volunteers serving vulnerable populationsParticipate in meetings with church leadership, outreach teams, healthcare partners, and community coalitionsHelp organize outreach events, wellness initiatives, resource fairs, and seasonal response effortsMaintain appropriate documentation, case notes, confidentiality, and reporting standardsAssist in identifying gaps in care and opportunities for expanded community partnerships and ministry impactQualificationsExperience in homelessness services, crisis intervention, street outreach, social services, behavioral health, recovery ministry, or related community care workStrong interpersonal and de-escalation skillsAbility to engage compassionately and respectfully with individuals experiencing mental health challenges, addiction, trauma, or housing instabilityExperience coordinating resources, referrals, and community partnershipsStrong administrative and organizational skillsAbility to attend meetings, collaborate across organizations, and communicate effectively with staff, volunteers, and community partnersCommitment to inclusivity, hospitality, and justice-centered ministry valuesComfortable working within a faith-based and highly diverse community environmentCPR/First Aid certification preferredPreferred SkillsBilingual English/Spanish proficiency strongly preferredFamiliarity with Dallas-area homelessness systems, shelters, and housing networksExperience with trauma-informed care and harm reduction approachesExperience supervising volunteers or coordinating outreach teamsKnowledge of LGBTQ+ affirming care practices, gender-affirming care, and recovery community resourcesPhysical RequirementsAbility to move throughout the church campus and outreach environmentsAbility to work outdoors in varying weather conditions during outreach effortsAbility to lift up to 25 pounds occasionallyAbility to stand, walk, and engage with community members for extended periods during events and outreach activitiesCompensationHourly compensation commensurate with experience and qualifications.About Oak Lawn UMCOak Lawn United Methodist Church is a progressive and inclusive congregation committed to amplifying God's love through radical hospitality, serving neighbors, and standing up for justice. The church operates extensive outreach, recovery, and community care ministries throughout the week and works alongside healthcare providers, advocacy groups, and grassroots organizations to care for vulnerable neighbors in tangible and compassionate ways.Company Description allas Responds is the outreach ministry of Oak Lawn United Methodist Church, serving as a bridge of compassion between our congregation and our most vulnerable neighbors. Through this ministry, we provide daily support for unsheltered neighbors, immigrants and asylum seekers, LGBTQ+ community members, and individuals experiencing crisis or instability. Our work includes community meals, clothing and hygiene support, case navigation, emergency shelter operations, ID and mail assistance, health partnerships, and compassionate crisis response.Rooted in OLUMC's mission to share God's inclusive and transformative love, Dallas Responds seeks to create a community where every person is welcomed with dignity, cared for holistically, and supported in their journey toward stability, healing, and hope. We partner with volunteers, faith communities, and local organizations to meet urgent needs today while building a more just and loving Dallas for tomorrow. Company Description allas Responds is the outreach ministry of Oak Lawn United Methodist Church, serving as a bridge of compassion between our congregation and our most vulnerable neighbors. Through this ministry, we provide daily support for unsheltered neighbors, immigrants and asylum seekers, LGBTQ+ community members, and individuals experiencing crisis or instability. Our work includes community meals, clothing and hygiene support, case navigation, emergency shelter operations, ID and mail assistance, health partnerships, and compassionate crisis response.\r\nRooted in OLUMC's mission to share God's inclusive and transformative love, Dallas Responds seeks to create a community where every person is welcomed with dignity, cared for holistically, and supported in their journey toward stability, healing, and hope. We partner with volunteers, faith communities, and local organizations to meet urgent needs today while building a more just and loving Dallas for tomorrow.