Store Manager

Our Mission: Providing people with the skills and resources to become self-sufficient through the power of work.Our Diversity Statement: LLGI recognizes our employees' differences in age, disability, veteran status, ethnicity, national origin, language, race, religion, family and marital status, social-economic status, gender identity, sexual orientation, political affiliation, and other unique attributes. The individual differences, life experiences, knowledge, innovation, unique capabilities, and talent our employees bring to the workplace represent an essential part of our culture.Job Title: Store ManagerDepartment: Donated Goods RetailReports To: District ManagerClassification: ExemptEEO-1 Category: First/mid-level officials and managersSafety Sensitive: YesSupervises: Assistant Store Managers, Store Supervisors, and other store personnelJob SummaryManages all aspects of store operations, including collecting donations, processing donations, sales, managing staff, financial performance, and loss control activities. Conducts self with honesty and integrity, ensuring that all business activities are transparent and ethical.Essential Job Duties1. Oversees store's operation; directs activities of store staff and volunteers, ensures that all sales transactions and donated goods are processed and reported2. Communicates the organization's mission, vision, and values and promotes diversity3. Trains, coaches, and provides feedback to strengthen and develop staff skills4. Ensures staff follows policies and procedures5. Responsible for maintaining compliance will all applicable employment laws and regulations6. Actively recruits, hire, and schedules staff, conducts performance evaluations, administers discipline, documents and communicates performance and behavioral issues7. Demonstrates leadership and positive role modeling for staff8. Effectively manages time and monitors staff time to ensure that work is completed9. Ensures the completion of job duties10. Oversees maintenance and care of equipment, machinery, and facilities11. Champions safety and loss prevention programs and handles loss control concerns by working in partnership with our Loss Prevention Department12. Develops business plan, manages store's expenses, and oversees the budget13. Maximizes the store's financial performance and achieves desired results14. Drives operational improvements15. Maintains quality control in retail operations16. Contributes to team success by involving others in work processes, decisions, and actions17. Fills in for store staff as needed18. Travels to locations within the LLGI territory to support the organization's needs19. Responsible for all aspects of store operations whether is physically present at the assigned location or not20. Ensures that the customer perspective is a driving force behind customer satisfaction21. Seeks to understand the customer's circumstances, problems, expectations, and needs22. Supports the needs of the customer by providing donated goods in a timely manner23. Identifies customer service issues and creates solutions24. Builds customer awareness around LLGI's mission25. Identifies and corrects conditions that affect employee and customer safety26. Complies with safety standards27. Identifies opportunities, and generates ideas to improve sales floor objectives28. Initiates action to maintain daily sales target29. Partners with retail operations team to identify, assess, create, and implement process improvement30. Embraces the mission, vision, and values of LLGI31. Initiates action to accomplish objectives in a proactive manner32. Seeks to understand individual differences and values to build workplace relationship33. Learns and applies new job-related information promptly34. Performs other duties as required or assignedCompetenciesAdaptability Managing Conflict Stress ToleranceCommunication Tenacity UrgencyCoaching Delegating Building TrustEducation, Experience, and ExpectationsRequires high school diploma or equivalentRequires 3 years of retail experience with a minimum of one-year management or supervisory experience Requires understanding of profit and loss statementRequires CPR/First Aid certification or ability to obtain certification within six months of employment Requires proficiency with the Google business platform and/or Microsoft Office products including Word, PowerPoint, Outlook, and Excel, and the ability to utilize other software such as payroll and point of sale Requires a valid driver's license, safe driving record, proof of insurance, and reliable transportationKnowledge, Skills, and AbilitiesMaintains confidentiality of information related to LLGI operations, financial matters, and personnel matters Conveys information clearly through verbal and written communicationWorks independently while fostering a strong team atmosphereDemonstrates professionalismDemonstrates sensitivity and the ability to communicate with a diverse population, promotes diversity and inclusion throughout the organization.Interacts with people in a manner that enhances their dignity, privacy and confidentiality. Requires a high level of professionalism, integrity, business conduct and ethical behavior. Understands and follows LLGI policies and procedures.Requires ability to be consistently at work and on time on scheduled work days.Embraces the mission, vision and values of LLGI.Physical RequirementsRequires ability to lift or move up to fifty (50) pounds of clothing and housewares safely on and off retail shelving fixtures up to ten (10) feet high, clothing racks four (4) feet high, and z-racks six (6) feet high Push and pull z-racks holding up to one hundred (100) pieces of clothing and weighing a minimum of 150 pounds Bend and reach into gaylords up to five (5) feet high to remove clothing and housewares Ability to push carts weighing up to 150 poundsRequires manual dexterity to fasten and unfasten buttons; snaps and zippers; operate cash registers and tagging gunsRequires the ability to stand for extended periodsRequires the ability to perform a combination of tasks for extended periods such as stooping, bending, kneeling, crouching, crawling, lifting, reaching, carrying, pushing, or pulling objects to sort and hang clothing, and place housewares on shelves and racksRequires visual acuity to evaluate donated items for qualityRequires ability to identify smells to evaluate donations for undesirable odors - mold, must, dust, bodily fluids, and/or urineSubject to transfer to other locations within the LLGI territoryEnvironmental ConditionsWorks in an office, light warehouse, store showroom, and surrounding grounds environments with exposure to heat and coldSubject to exposure to allergens including dirt, dust, mold, metals, rubber, plastics, latex, and pet hairFast-paced environment with short deadlines and regular instances of critical or unusual situations. Scope of work includes office, light industrial, and warehouse settings with exposure to heat, cold, dirt, dust, pet hair, mold, and other allergens.Requires frequent travel to LLGI locationsTools and EquipmentCash register, credit/debit card machine, bar-code reader, shopping carts, shopping baskets, wheeled spring carts, wheeled deep carts, wheeled z-racks, handheld pricing machine, hand-held tagging machine, pallet jacks, basic retail equipment, personal protective equipment, hand trucks, furniture dollies, 4-wheel metal/plastic cages, material lifts, furniture dollies, trash bin/can, bushel carts, trash compactor, trash dumpster, stackers and forklifts (if applicable to the location), company vehiclesRegular Contacts