Medical Receptionist | Internal Medicine | Portland, Maine | Full-Time

ESSENTIAL FUNCTIONS Greet incoming patients using friendly, respectful communication Obtaining and documenting up to date demographic information for patient, including updated insurance information, license information, etc. Accept patient payments and document accordingly Familiar with payments required from patients enrolled in all insurance plans that InterMed participates with and collect necessary co-pays Maintain accurate transaction batches on credit card machine; balance cash drawer Assist billing office with problem resolution as necessary Notify clinical staff that patient has arrived via the EMR Make patient aware of any unusual delay in their appointment time Answer incoming telephone calls using pleasant phone voice and proper telephone etiquette Be familiar with forms necessary for patient appointments To include scanning, printing, assembling, and mailing patient packets Be familiar with computerized appointment scheduling system and schedule patients with all necessary follow-up and ancillary appointments Ability to prioritize telephone encounters Monitor automated confirmation calls and update EMR Flexibility and willingness to work as a team member Proficient with Windows based computer applications Accurate transcribing and data entry skills Excellent typing and accurate documentation of patient encounter Taking patient temperatures upon arrival to practice on a rotating basis with other staff Ask health screening questions to all patients Verify appointment time Advise patient if they can proceed with appointment or need to reschedule JOB REQUIREMENTS High school graduate Ability and willingness to provide excellent customer service to patients, InterMed colleagues and vendor Ability to work independently and accurately Ability to work well in busy environment