Engineer, IT Operations Technology

JOB FAMILY & GRADE REPORTS TO EXEMPTION STATUS Information Technology Director of IT Infrastructure & Operations U.S. - Non-Exempt JOB SUMMARY: The IT Operations Technology Engineer administers and supports global Operations Technology (OT) equipment, services, processes and, software within on-premises and cloud infrastructure environments for CECO Environmental Corp. This is an IT Enterprise production support position, and as such, off-hours critical systems/emergency support will be expected to support business continuity requirements. The IT Operations Technology Engineer will work closely with other IT teams and stakeholders to ensure compliance with security policies, standards, and best practices. ESSENTIAL DUTIES & RESPONSIBILITIES: Supports the administration and management of 2D and 3D Engineering applications such as Ansys and AutoCAD for Engineering groups across CECO’s global landscape. Supports the administration of Windows Active Directory, Windows servers, groups policies, etc. Installs and maintains Engineering applications on clients and servers in the support of CECO’s global engineering initiatives. Collaborates with the IT Procurement Specialist to ensure Engineering applications are properly licensed, globally consolidated, and centrally managed Works with plant engineering to implement and manage Machine automation/Nesting Software such as SigmaNEST or FastCAM. Works with IT leadership and the IT Procurement Specialist to consolidate engineering applications and associated licensing whenever possible, while ensuring that CECO’s engineering platforms are optimized to support customer needs. Supports engineering users for engineering software-related issues globally. Participates in the diagnosis and issue resolution process, including determination and provision of workaround solutions or escalation where necessary. Assists with implementation and monitor management information systems’ policies and controls within the CECO IT environment to ensure data accuracy, security, and legal and regulatory compliance. Installs new equipment, administers software upgrades and patches to engineering services, manages Active Directory, DNS< FTP and web servers and related facilities including login servers, mail relays, directory and list servers, web servers and proxy servers within cloud and on -premises data centers. Identifies and raises technical risks. Works with third-party and contracted resources under the guidance of the Director of Infrastructure & Operations to ensure services provided are within budget and schedule requirements. Complies with all IT and Information Security policies and procedures; assist with audit requests as required. This job description represents only the primary areas of responsibility; specific position assignments will vary depending on the needs of the department. To perform the job successfully, an individual must be able to execute each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION AND EXPERIENCE: BS degree in Computer Science, or related field or 5 years related experience and/or training; or equivalent combination of education and experience in an infrastructure environment. 3-5 years of experience managing engineering applications in an enterprise environment. Experience managing and administering Microsoft computing environments (server and workstation). LICENSING/CERTIFICATIONS: None COMPETENCIES KNOWLEDGE: Software Applications — Knowledge of the use and management of 2D and 3D modeling applications, including Ansys, AutoCAD, Autodesk, Bentley Systems, Hexagon PPM, PTC, Siemens, etc. Support Experience — Experience supporting Engineering users, preferably on an Enterprise scale. Server Administration — Knowledge of the administration and management of Windows servers. COMPETENCIES SKILL IN: Persuasion — Persuading others to change their minds or behavior. Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Speaking — Talking to others to convey information effectively. Coordination — Adjusting actions in relation to others' actions. Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. ABILITIES IN: Attention to Detail – meticulous eye for detail and accuracy. Discretion — The ability to exercise confidentiality, discretion and sound judgement. Written Comprehension — The ability to read and understand information and ideas presented in writing. Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense. Speech Clarity — The ability to speak clearly so others can understand you. ADA REQUIREMENTS (For U.S. positions only): Positions in this function typically require typing, sitting, climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, seeing and repetitive motions. Concentrated mental and/or visual attention. The work involves performing complex tasks to very close accuracy and quality specifications, or a high degree of hand and eye coordination for sustained periods. The job is typically performed under comfortable working conditions; any disagreeable elements are generally absent during normal performance of job. Compliance with company attendance standards. Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met. Incumbents may be subjected to moving mechanical parts, electrical currents, vibrations, fumes, odors, dusts, gases, poor ventilation, chemicals, oils, extreme temperatures, inadequate lighting, workspace restrictions, intense noises, and travel. TRAVEL REQUIREMENTS: Some travel may be required for this role. NOTE: The above job description is intended to represent only the primary areas of responsibility; specific position assignments will vary depending on the business needs of the department. JOB DESCRIPTION HISTORY INFORMATION: Prepared by Heather Armstrong; reviewed by Javier Martin Date: 2024.02.01