Community Service Officer (Hourly)

Salary: $26.59 - $32.32 HourlyLocation : Chula Vista, CAJob Type: Hourly, Part-TimeJob Number: 26514203HDepartment: Police - Administration SrvcsDivision: Police Support ServicesOpening Date: 03/08/2026Closing Date: ContinuousDescription and Essential FunctionsThis recruitment is open until a sufficient number of applications are received and may close at any time without prior notice. Applicants are encouraged to submit their applications as soon as possible.The Community Services Officer will perform non-sworn work of a limited scope in support of Police Department operations, services, and functions including patrol, court liaison, special investigations, fraud and forgery, registration of sex offenders and vehicle abatement; provides support to sworn police officers by relieving them of routine duties; to carry out specific assignments in a particular phase of police work. Current vacancy is in the Police Support Services Unit where incumbents will provide essential administrative, technical, and customer service support to the Police Department's business office, including lobby operations, and perform other related work as required.This recruitment is for a part-time, non-benefited position limited to 919 hours of employment in a fiscal year (July 1 through June 30) with an average of less than 30 service hours per work week. Unclassified hourly employees are paid on an hourly basis and shall not be eligible for benefits nor be subject to Civil Service Rules. Although hourly employees are at-will, they are still subject to all other City policies and procedures.Essential FunctionsFunctions may include, but are not limited to, the following: provide support to sworn police officers by relieving them of routine duties; carry out specific assignments in a particular phase of police work; assist sworn personnel in crime investigation and reporting, evidence collection, and the receipt of lost or stolen property; respond to low- and non-priority calls for service; provide additional assistance to sworn police officers by responding to and investigating non-injury accidents; assist in traffic direction for minor injury, and major injury traffic collisions; assist with traffic hazards by providing traffic control at accident scenes; issue parking citations; take and prepare type-written crime reports when the suspect is not present either at the crime scene, over-the-counter or by phone; provide routine information to citizens at the front counter related to assignments; perform a range of other duties in support of the department; assist in specials projects and assignments including assisting at special events, major events, and major incidences; may assist in training new personnel; and perform related duties as assigned. WHEN ASSIGNED TO SPECIAL ASSIGNMENT AREASassist in the implementation of the City's Vehicle Abatement program; coordinate the removal of vehicles causing safety and traffic hazards off of City streets including abandoned, wrecked, or nuisance vehicles; issues notices and citations; tags vehicles; follow-up on vehicles that have been issued 72 hour notices and impound as required; register sex offenders in accordance with guidelines; record registrant's information in database; conduct criminal background check; maintain files; update information annually; answer public's questions regarding Megan's Law database; process and monitor various police controlled licenses including card room workers, massage technicians, firearm dealers, vending vehicles, pawnbrokers; review and conduct background investigative checks on potential applicants, using multiple regional databases; perform inspections for specific licenses (vending vehicles, firearm dealers, massage parlors); maintain asset seizure database and prepare required reports; receive and handle incoming pawn slips; assists Detectives when needed; assist fraud and forgery investigators; gather necessary bank documents; collect evidence from public at the front counter; prepare photo lineups of suspects; review incoming mail from merchants, banks, and citizens regarding stolen, counterfeited, altered or forged checks; prepare reports; gather, prepare and deliver custody packets to courthouse; research and copy 911 dispatch tape recordings as requested; serve subpoenas; testify in court.Minimum QualificationsAny combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:One year of responsible experience in a customer service related field and training equivalent to completion of the twelfth grade supplemented by college courses in criminal justice or a related field.Required License: A valid California driver's license.Pre-Employment Background InvestigationSuccessful candidates must undergo a thorough background investigation. There are certain types of conduct which are automatic grounds for disqualification. Each incident is evaluated in terms of the circumstances and facts surrounding its occurrence and its degree of relevance to the position. Please review the "Pre-Employment Disqualifying Criteria" link below which identify some of the common areas of the background investigation process that may cause delay or prevent you from competing in the selection process.Knowledge, Skills and Abilities / Physical Demands and Working ConditionsKnowledge, Skills and Abilities:Knowledge of: Basic law enforcement organization, activities, terminology, practices, and regulations; basic interview methods and principles; evidence collection methods; applicable laws, codes, ordinances and regulations; English usage, spelling, grammar, and punctuation; computer equipment and software applications related to assignment.Ability to: Learn, understand and utilize written materials related to police work; work assigned shifts or duty under strict discipline; operate computer equipment and software applications related to assignment; write/type reports and complete all assignments; communicate clearly and concisely, both orally and in writing; establish and maintain effective working relationships with those contacted in the course of work; and work with various cultural and ethnic groups in a tactful and effective manner.Physical Demands and Working ConditionsOn a continuous basis walk, stand, bend, crouch or stoop, sit for varying periods of time; work in situations that may pose a physical danger; read and interpret codes and laws; drive a patrol or assigned vehicle; communicate over a radio or telephone; hear communications via radio, telephone or in person; respond to inquiries from citizens; use a computer keyboard; re-interpret and write simple and complex reports; testify in court; respond to dispatch calls at various locations. Must be able to lift and carry 50 lbs. See in the normal vision range with or without correction; hear in the normal range with or without correction. Primary work is performed in an indoor and outdoor environment. When indoors it is usually in an office or front counter setting with fluorescent lighting and moderate noise level; when in a field setting and traveling from site to site there is exposure to the external environment including all types of weather and temperature conditions. While directing traffic, may be exposed to dangerous traffic conditions along with traffic noise; occasional exposure to mechanical, electrical and explosive hazards of vehicular accidents including fumes odor, dust, and toxic substances of vehicular accidents and flares.Additional InformationRecruitment No. 26514203HTo be considered, applicants must submit a completed City Application. This recruitment is open until a sufficient number of applications are received and may close without prior notice. Applicants are encouraged to submit their application as soon as possible.Candidates whose application indicates education and experience most directly related to the position will be invited to participate in the selection process. All notices will be sent via e-mail provided on the applicant's employment application.RETIREMENTPart-time/temporary employees participate in the Public Agency Retirement System (PARS). This is in lieu of PERS or Social Security (although employees do contribute to Medicare). The City and the Employee each contribute 3.75% of the employee's salary to the PARS.SICK LEAVEPart-time/temporary employees shall accrue sick leave pursuant to the Health Workplace, Health Family Act of 2014 (AB 1522). 01 The supplemental questionnaire is used to further evaluate your experience and education to determine your eligibility for this position. Please answer each question accurately and thoroughly. To be considered for this position, the experience you indicate in your responses to the supplemental questions must also be described, in detail, on the Work History/Experience section of your Employment Application. Failure to complete the "Work History/Experience" section of the employment application will result in your application not being considered. Please do not refer your response to your resume. A resume will not be considered in determining your qualifications. I have read and acknowledge the instructions stated above.02 Successful candidates must undergo a thorough background investigation. There are certain types of conducts which are automatic grounds for disqualification. Please refer to the "Pre-Employment Disqualifying Criteria" link found in the job announcement to help you identify some of the common areas of the background investigation process that may cause delay or prevent you from competing in the selection process.I acknowledge that I have read and understood the Pre-Employment Disqualifying Criteria. I understand that if selected, I must undergo a thorough background investigation conducted by the Chula Vista Police Department prior to my appointment. Please select "YES" to acknowledge that you understand these statements. Yes, I acknowledge that I have read, understand, and agree to the above.03 EDUCATIONWhich of the following best describes your highest level of education?Bachelor's degree or higherAssociate's degreeSome college courses but no degreeHigh School Diploma / GED04 If you selected any college coursework or degree to Question 3, please specify your major field of study or major area of coursework below. If not, please indicate "N/A". 05 EXPERIENCEWhich of the following best describes your experience in customer service dealing with the public and resolving complaints and problems? Your selection must align with the work history provided on your application to be considered.NOTE: Calculation of experience is based on full-time, 40-hour work week. Part-time experience must be pro-rated. Example: Twelve months of experience at 20 hours per week is equivalent to six months of experience. In addition, hours worked in excess of 40 hours per week will not be credited. Example: Twelve months of experience at 60 hours per week is equivalent to one year, not one and one-half years.Five or more years of experienceAt least three, but less than five years of experienceAt least one, but less than three years of experienceLess than one year of experienceNo experience06 Describe your customer service and public contact experience. Please list ALL employment from the Work Experience section of your application where you had experience in customer service and public contact.Your response must include and FOLLOW the format below. Treat each change in position or employer separately. Provide the following for EACH change in position or employer.A. Name of employer;B. Your position title;C. Date(s) of employment (from - to);D. Type of employment (indicate if full-time, part-time, volunteer, internship);E. Brief description of duties; andF. Examples of difficult customer service issues resolvedNOTE: Responses that are incomplete, do not address all of the items above, "See Resume" response, or responses in a narrative format will result in your application being rejected for lack of information. If you do not have experience, please indicate "No experience" below.07 Community Service Officers perform non-sworn work in support of Police Department operations, services, and functions including patrol, court liaison, special investigations, fraud and forgery, registration of sex offenders and vehicle abatement.Do you have experience dealing with the public in an enforcement, inspection, or investigation capacity in a law enforcement setting or in a public safety agency?YesNo08 If you responded "Yes" to Question 7, please indicate the type(s) of law enforcement or public safety agency where you gained your experience: State or municipal police agencyState or municipal fire agencyCounty police or fire departmentPrivate security/investigations agencyMilitaryOtherNo experience09 If you answered that you have experience in a law enforcement, military or public safety agency, please list ALL employment from the Work Experience section of your application where you had experience in a law enforcement or public safety agency.Your response must include and FOLLOW the format below. Treat each change in position or employer separately. Provide the following for EACH position or employer.A. Name of employer;B. Your position title;C. Date(s) of employment (from - to);D. Type of employment (indicate if full-time, part-time, volunteer, internship);E. Brief description of duties that support this experience.NOTE: Responses that are incomplete, do not address all of the items above, "See Resume" response, or responses in a general narrative format will result in your application being rejected for lack of information. If you do not have experience, please indicate "No experience" below.10 REQUIRED LICENSE / WORKING CONDITIONSDo you currently posses or can you obtain by the date of hire a valid California driver's license?YesNo11 Are you willing to work part-time with no benefits? YesNo12 The Community Service Officer (Hourly) work schedule may change on a long or short term basis at any time as needed for coverage, and may include days, evenings, or weekends.Are you willing and able to work a flexible schedule which may include evenings and weekends?YesNo13 APPLICANT'S ACKNOWLEDGMENT - NOTIFICATION VIA ELECTRONIC MAIL (E-MAIL)The City of Chula Vista's Human Resources Department uses electronic mail (e-mail) to notify applicants of important information relating to the status and processing of your application. We do so as part of our ongoing efforts to increase operational efficiency, promote the conservation of green resources, and minimize delays and costs. Therefore, as an applicant, you are hereby advised of the following:Ensure that the email address and contact information you provide is current, secure, and readily accessible to you. Do not share email addresses. Spam or other filters should be adjusted to accept our emails. We will not be responsible in any way if you do not receive our emails, i.e., for the non-delivery of email or if you fail to check your email-box on a timely basis, etc.Read any notices we send carefully and in a timely manner. Follow further instructions, if any. We recommend that you print and keep a hard copy of our notices for your records.I acknowledge that I have read, understand, and agree to the above.Required Question