Customer Service Specialist

Language Requirement?Fluent Chinese and English.Salary: 3000 USDJob Responsibility:Serve as a frontline customer support agent focused on account and billing inquiries.Assist customers with questions regarding account setup, subscription charges, invoices, and payment methods.Resolve billing disputes, process refunds/adjustments, and guide customers through payment-related issues.Document customer issues accurately in the ticketing system and escalate complex billing cases when necessary.Communicate with customers via phone, email, or chat to ensure timely and professional resolution..Requirements:Bachelor's degree with fluent both Chinese and English.Previous experience in customer service, call center, billing support, or account management is a plus but not mandatory.Good communication, patience, and problem-solving skills.