Trade Floor Voice Support
Title: Trade Floor Voice SupportLocation: onsite in NYCDuration: FTE/PermanentSalary: 110-115kWhat You Will Do• Provide real-time onsite support for front-office users in a high-availability trading environment. Serve as the first point of contact when voice or turret systems experience outages or performance issues.• Support and troubleshoot trading turret systems including IPC platforms (IQ/MAX, IQ/MAX Touch, Unigy) and BT turret environments, focusing on operational stability and issue resolution.• Troubleshoot SIP and VoIP issues including call setup failures, routing problems, RTP/media path issues, and PSTN connectivity across enterprise voice systems.• Perform operational support tasks in Cisco Unified Communications Manager (CUCM), including moves, adds, changes, device provisioning, and line configuration.• Coordinate with network and infrastructure teams to resolve escalated voice and connectivity issues, including firewall, routing, and media flow problems.• Provide secondary support for trader workstations, peripherals, and multi-monitor setups as needed, primarily during peak or overflow demand.What You Need to Bring• Hands-on experience supporting trading turret systems is required.• Working knowledge of SIP and VoIP, including understanding call flows, signaling vs. media issues, and basic troubleshooting using traces or logs.• Operational experience with Cisco Unified Communications Manager (CUCM), including MACD activities, device configuration, and basic administration tasks.• Familiarity with networking fundamentals such as VLANs, switching, and firewall concepts sufficient to support voice troubleshooting and escalation.• Experience supporting front-office or time-sensitive user environments where rapid response and issue resolution are critical.What We Offer• Opportunity to work alongside experienced infrastructure engineering teams within a highly stable environment.• Exposure to large-scale voice and communications infrastructure initiatives, including SIP and turret platform standardization efforts.• Growth potential into deeper voice engineering and network-focused responsibilities over time.• Performance-based compensation structure recognizing impact, ownership, and delivery.