Senior IT Support Specialist

Apptronik is a human-centered robotics company developing AI-powered robots to support humanity in every facet of life. Our flagship humanoid robot, Apollo, is built to collaborate thoughtfully with people, starting with critical industries such as manufacturing and logistics, with future applications in healthcare, the home, and beyond.We operate at the cutting edge of embodied AI, applying our expertise across the full robotics stack to solve some of society's most important problems. You will join a team dedicated to bringing Apollo to market at scale, tackling the complex challenges like safety, commercialization, and mass production to change the world for the better.JOB SUMMARYAs Apptronik expands its humanoid robotics operations, we are seeking a Senior IT Support Technician to serve as the on-site technology leader at our California facility. As the sole IT presence at this site, this individual will independently own end-user support, endpoint administration, network operations, and identity/SaaS administration across a multi-platform environment that includes Linux, macOS, and Windows. Reporting into IT / Business Operations, this role partners closely with Engineering, Manufacturing, and Operations to keep the site running smoothly. This is a high-impact, hands-on position ideal for a self-directed technologist who thrives in a fast-paced, high-growth environment and enjoys solving problems across the full IT stack.ESSENTIAL DUTIES AND RESPONSIBILITIES or KEY ACCOUNTABILITIESServe as the primary on-site IT resource at the California facility, providing tier 1–3 support to all end users across engineering, manufacturing, and operations functionsAdminister and support a mixed endpoint environment of Linux (Ubuntu/RHEL), macOS, and Windows workstations and laptops, including imaging, deployment, patching, and lifecycle managementManage identity and access through Okta, including SSO configuration, MFA enforcement, group provisioning, SCIM integrations, and user lifecycle workflows (onboarding/offboarding)Administer Google Workspace and Microsoft 365 (Entra ID/Azure AD) — managing accounts, groups, shared drives, mail flow, licensing, and security policies across both platformsOwn administration of the Atlassian suite (Jira, Confluence), including user management, project and space configuration, permissions, automations, and integrations with other systemsInstall, configure, monitor, and troubleshoot site network infrastructure — including switches, firewalls, wireless access points, VLANs, VPN, and DNS/DHCP services — and coordinate with vendors and the broader IT team on escalationsMaintain and support audio/visual systems, conference room technology, printers, and shared site peripherals to ensure reliable collaboration with remote teammatesManage endpoint security tooling (MDM, EDR, disk encryption) and enforce least-privilege access principles; support audit and compliance activities (e.g., SOC 2) at the site levelMaintain accurate documentation for site systems, network topology, asset inventory, and standard operating procedures; build runbooks that enable consistent, repeatable supportTriage and resolve tickets through the helpdesk queue, escalating to vendors or HQ IT when appropriate; identify recurring issues and drive permanent fixes through automation or process changeOperate independently with strong judgment — prioritizing competing requests, communicating status to stakeholders, and partnering with HQ IT in Austin to align site practices with company standardsSKILLS AND REQUIREMENTS 5+ years of hands-on IT support or systems administration experience, with at least 2 years at a senior or lead level in a multi-platform corporate environmentDemonstrated proficiency administering Linux (Ubuntu, RHEL, or similar), macOS, and Windows workstations in a production setting, including command-line troubleshooting and scriptingStrong working knowledge of Google Workspace administration (users, groups, OUs, Drive, security settings) and Microsoft 365 / Entra ID (Azure AD) administrationHands-on experience administering Okta — SSO, MFA, SCIM provisioning, lifecycle policies, and directory integrationsExperience administering the Atlassian suite (Jira, Confluence) including user management, permissions, and basic automation/workflow configurationSolid networking fundamentals and hands-on experience — TCP/IP, DNS, DHCP, VLANs, routing, firewalls, VPN, and wireless infrastructure; able to troubleshoot connectivity issues end-to-endFamiliarity with endpoint management and security tooling (MDM such as Jamf or Intune, EDR, patch management, disk encryption)Scripting and automation skills (Bash, PowerShell, or Python) sufficient to automate routine administrative tasks across platformsStrong ticketing / ITSM experience (Jira Service Management, ServiceNow, Zendesk, or similar)Proven ability to operate independently with limited supervision — strong organizational skills, sound judgment, and the discipline to prioritize and drive work to completion as the only IT team member on siteExcellent written and verbal communication skills, with the ability to explain technical concepts clearly to non-technical stakeholdersCollaborative, customer-service-oriented working style with strong attention to detailNice To Have:CompTIA Network+ certification (preferred)CompTIA Security+ certification (preferred)Additional certifications such as Okta Certified Administrator, Google Workspace Administrator, Microsoft 365 Certified, or Atlassian Cloud AdministratorExperience supporting a hardware, manufacturing, or robotics environment, including lab and production-floor systemsExposure to SOC 2 or ISO 27001 audit processesExperience standing up IT operations at a new or rapidly growing siteEDUCATION and/or EXPERIENCE4+ years of relevant IT support or systems administration experience required; Bachelor's degree in Information Technology, Computer Science, or a related field preferred — equivalent experience acceptedRelevant vendor certifications (CompTIA, Okta, Microsoft, Google, Atlassian) strongly preferredPHYSICAL REQUIREMENTS Prolonged periods of sitting at a desk and working on a computerMust be able to lift 50 pounds at timesVision to read printed materials and a computer screenHearing and speech to communicateThis is a direct hire. Please, no outside Agency solicitations.Apptronik provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.