Property Management Team Lead

Property Managers: Join Our Growing Chicago Property Management Team!At GC Realty & Development, we move quickly, expect ownership, and reward people who get things done(GSD). As a fast-growing company, we offer experienced Residential Property Managers(Local & Remote) the opportunity to grow alongside us.We're looking for a Property Management Team Lead to work directly with our investor/clients who takes ownership, moves fast, and knows how to balance urgency with professionalism.If you thrive in a fast-paced environment, enjoy solving problems, and want the opportunity to make more money based on what you get done daily then this role may be for you.Role OverviewAs a the Property Management Team Lead, you are the primary point of contact for property owners. You'll manage client communication, coordinate with internal teams, review financials, obtain approvals, and ensure owners feel informed, confident, and cared for. This role requires strong judgment, emotional intelligence, and the ability to stay calm and decisive-even when things get complicated.Compensation$80K + 20% in Performance-Based Compensation paid out monthly Medical, Dental, Vision + optional Life, AD&D, Disability, Critical Illness, Accident & Healthcare FSA401K PlanPaid Birthday Off10 accrued PTO days per year7 Paid holidays offf$500 a year for reading and personal growth$1,000- $3,000 referral bonus for referring a team member$250 referral bonus for referring a new clientKey ResponsibilitiesClient Communication & ExperienceServe as the primary point of contact for property owners, ensuring proactive communication across all main touchpoints, and that all questions and concerns are handled promptly and effectively.Respond to client emails, calls, and texts within 2 hoursDeliver the GC Realty Experience™ by being proactive, responsive, and solution-orientedKeep clients informed of issues, next steps, and outcomes before they have to askCoordinate closely with leasing, maintenance, and finance teams to ensure alignmentTeam Management and AccountabilityOversee and mentor a small operations/customer service team responsible for managing day-to-day property activities, while setting clear expectations for service and responsiveness.Hold team members accountable for results by monitoring performance, addressing gaps quickly, and ensuring follow-through on responsibilities.Address performance issues directly and professionally, having honest conversations that drive improvement and clarity. Provide coaching and feedback to help team members grow while maintaining high service standards.Step in to resolve escalated issues with residents, clients, or vendors when situations become complex or sensitive.Financial & Operational SupportReview property financials and explain ROI, concessions, and statement corrections clearly to clientsObtain owner approvals for work orders, turnovers, and capital improvementsParticipate in renewal and resident negotiations when neededCoordinate strategy calls when units sit vacant without applicationsRequired QualificationsAt least 5 years of direct, client-facing experience in residential property management (SFH or multifamily)3+ years of experience managing a team, including setting expectations, providing feedback, and addressing performance challenges.Ability to get things done in a super busy environmentComfortable handling difficult conversations with professionalism and empathyStrong problem-solving and decision-making skillsTech-savvy and comfortable working in property management systemsWhat makes us so special? Every day at GC Realty & Development LLC, we deliver The GC Realty Experience through our company core values: RESPONSIVE, OWN IT, GSD, and BETTER RESULTS. The GC Realty Experience is simply part of our DNA. You see it in our words, actions, and decisions every single day. We want any GC team member, client, resident, vendor, or anyone that comes in contact with the brand to feel the GC Realty Experience. We consistently make doing business with us easy by offering the right solutions the first time and leaving everyone with a remarkable customer experience.Are you the right fit??? We encourage you to check out our reputation online, our GlassDoor reviews, and our podcast, Straight Up Chicago Investor!Job Posted by ApplicantPro