Fulfillment Center Operations Supervisor

Welcome to Outerspace's official job board, where opportunities are endless. Explore career openings and join our dynamic team. Discover fulfilling roles across various functions and locations within Outerspace. Your next career move starts here - apply today!Fulfillment Center SupervisorOuterspace is a new type of Ops Center. We come from the brand side and have built and led operations for companies like Steve Madden, Prada and Nice Laundry. We leverage the latest technology to support our high growth brands and their daily operations. Outerspace provides a number of services including, but not limited to, warehousing and fulfillment, customization and light manufacturing, and product photography. We are seeking a highly motivated and dedicated Fulfillment Center Supervisor to join the team. The Supervisor is responsible for leading fast-paced e-commerce and 3PL outbound operations, ensuring high-volume orders are picked, packed, and shipped accurately and on time. This role supervises outbound teams, manages labor against daily order spikes, and drives performance in a deadline-driven fulfillment environment. A successful candidate is someone who is driven, determined and committed to a high level of operational excellence and customer satisfaction. They are collaborative, demonstrate strong communication skills, and are detail oriented.Reports to: Operations ManagerComp: $65,000 - $75,000 DOEResponsibilities:Supervise and lead a team of warehouse associates responsible for outbound order fulfillment (picking, packing, shipping).Monitor daily workflow and assign tasks to ensure timely and accurate processing of e-commerce orders.Ensure compliance with company policies and standard operating procedures (SOPs) related to outbound operations.Provide hands-on support during peak periods and resolve issues related to inventory, order discrepancies, or shipping delays.Track team productivity and quality metrics, identifying areas for improvement and implementing corrective actions.Monitor KPIs such as order accuracy, units per hour (UPH), on-time shipment, and labor productivityAdjust labor and workflows in real time based on order volume, carrier cutoffs, and SLA requirementsCommunicate effectively with cross-functional teams including Inventory Control, Inbound, Customer Service, and Transportation.Identify bottlenecks and implement process improvements to increase speed and accuracyHandle escalations related to missed cutoffs, order discrepancies, or carrier delays, supporting management as needed.Perform other general warehouse duties as neededSafetyEnsure work areas are safe to operate inDaily safety walks, callouts, and observationsCoach on poor safety behaviors and encouraging good safety practicesMaintain cleanliness and housekeeping of work areasComply with all OSHA and warehouse safety rules and guidelinesPeople Management:Communicate and engage with teammates, team leads, and managers dailyTraining, coaching and mentoring associatesMaintain daily attendance of associates, including timeclock adherenceEnsure associate compliance with all company rules, policies and guidelinesResolving and mediating conflicts or interpersonal issues within teams, and escalating complex issues to management as neededQualifications and Education Requirements:High school diploma or GED required; associate or bachelor's degree in supply chain, logistics, or a related field preferred.2-5 years of warehouse or fulfillment center experience, with at least 1 year in a supervisory roleStrong knowledge of outbound logistics, order fulfillment, and shipping processesFamiliarity with warehouse management systems (WMS), RF scanners, handheld android devicesStrong leadership, communication, organizational, and problem-solving skills.Ability to work in a fast-paced environment with a sense of urgency and attention to detail.Comfortable with physical demands including standing, walking, and lifting up to 50 lbs.Ability to work flexible hours, including weekends and holidays, as neededProficient with technology and software, such as Google Suite, Microsoft Office, SlackBilingual (English, Spanish), strongly preferredBenefits:Paid Time OffPaid HolidaysInsurance (medical, dental, vision)HSA & FSA401(K) matchingand more!Outerspace will never extend a job offer without first conducting a formal interview process, which includes multiple virtual and/or in-person interviews. We will never request sensitive personal information - including Social Security numbers or banking details - prior to making a formal offer. All legitimate Outerspace job postings are listed exclusively on this page. Any posting not found here is not authorized by Outerspace and should be treated as fraudulent.