Front Desk Agent

About us Our work environment includes: Lively atmosphere Job description General Overview: Responsible for assisting guests efficiently, courteously and professionally in all front desk related functions according to the standards set forth by the Front Desk Manager. A high standard of service and hospitality must be maintained at all times. Benefits: Full insurance benefits for employees 30+ hrs per week, employee travel program per quarter, paid time off, sick time, consecutive days off, and hotel discounts for all locations. About The Society Hotel: Our hotel embodies what’s important and best about the northwest: an adventuresome spirit combined with a love of life and honoring without fetishizing the past. That’s what creates the enduring heart of this region. We make that easily accessible to people. MAJOR DUTIES: -Answers phone, routes calls, takes messages and handles all incoming/ outgoing reservation requests. -Assists guests with check-in and check-out, and verifies bill with guest, post necessary charges, adjustments and payments. -Coordinates all room moves, late check-outs, and stay-overs to appropriate personnel. -Responds immediately and follow through on all guest requests and complaints. -The following skills are required: standing/walking (85% of shift), talking on the phone (40% of shift), computer operation (50% of shift), people skills (95% of shift), lifting up to 10 pounds (95% of shift), maximum of 50 pounds. -Responsible for cash bank, daily paperwork, balancing audit and deposits. -Assists guests with questions and directions. -Is a sales representative! Tells our guests about our facilities: Café, rooftop, nearby attractions, other Society Hotel locations (when applicable). -Checks online booking agents (Air BnB, etc) and verifies information in the computer. -Inspects all equipment and furniture in your daily work area for any hazards to employees and/or guests. MINOR DUTIES: -Follows established standards and work procedures for the front desk. -Coordinates with all other departments to insure total guest satisfaction. -Prevents loss or damage to hotel supplies and property -Completes daily checklists. -Arranges for special services that may be requested by the guests. This position is $18-$20 per hour plus upgrade commissions. Job Type: Part-time Expected hours: 24 per week Job Type: Part-time Pay: $18.00 - $20.00 per hour Expected hours: 20 – 32 per week Benefits: Employee discount Health insurance Paid time off Schedule: 8 hour shift Evening shift Every weekend Holidays Experience: Hotel experience: 1 year (Preferred) Ability to Commute: Portland, OR 97209 (Required) Ability to Relocate: Portland, OR 97209: Relocate before starting work (Required) Work Location: In person