Customer Complaint Specialist

Job Title : Customer Complaint Specialist/Intake Specialist Location : New York, NY 10004 Hybrid Duration : 2+ month contract (Possible extension ) Education : High school Diploma Shift Details : M-F 9am - 5pm, 35hrs/week Job Description: Enter and manage complaint and case information into designated systems. Retrieve and organize documents from multiple systems to support compliance with state regulations. Collaborate with internal teams to collect required documentation for complaint responses and fair hearing requests. Handle high-volume inbound and outbound calls from members, providers, and prospective members. Process and resolve member complaints, billing issues, and service inquiries.