Software Implementation Program Manager

Software Implementation Program ManagerTHE POSITION The Senior Program Manager will lead the launch of a large-scale, multi-year re-platforming initiative. This role will be responsible for driving the end-to-end rollout of approximately 200+ clients from a legacy platform to a new system through a structured, multi-phase conversion program.This is a highly visible, cross-functional delivery role focused on execution excellence at scale. The Senior Program Manager will own the rollout strategy execution in partnership with Client Services and Product, ensuring predictable, high-quality client go-lives while adapting to evolving requirements and constraints.The role will oversee a team of project managers and client-facing resources responsible for individual client conversions, operating in a matrixed environment with shared accountability across Client Services, IT, Marketing and other functions. RESPONSIBILITIES:Own end-to-end rollout execution for the platform conversion program, ensuring successful delivery from planning through client go-live and stabilizationLead and coordinate the conversion of 200+ clients in structured batches, ensuring alignment to the overall rollout plan and timelineDrive consistent, high-quality client go-live experiences with a strong focus on client satisfaction and operational excellenceOversee and guide a team of project managers and client managers responsible for hands-on client conversions, providing direction, prioritization, and escalation supportServe as the central point of accountability for rollout progress, risks, and outcomes across all active conversion cohortsPartner closely with Product Management and Client Services on rollout planning, sequencing, and continuous refinement of the migration approachCoordinate across cross-functional teams including Engineering, IT, Application Support, and Marketing to ensure readiness for each phase of the rolloutIdentify risks, bottlenecks, and dependencies early; drive conversion strategies and course corrections to maintain forward momentumEstablish and track key program metrics (e.g., go-live success rate, client satisfaction, schedule adherence, cycle time) and provide clear, actionable reporting to leadershipContinuously improve rollout processes, tools, and playbooks to increase efficiency, scalability, and predictability over timeEnsure strong communication across internal stakeholders and client-facing teams, aligning expectations and maintaining transparency throughout the rolloutREQUIRED SKILLS:Bachelor’s degree in business, MIS, or related field (or equivalent experience)PMP or similar program/project management certification10+ years of experience in program or project managementProven experience leading complex, multi-phase implementations involving client onboarding, configuration, integration, and deploymentExperience overseeing multiple concurrent workstreams and managing delivery at scale (100+ customers or equivalent complexity preferred)Strong leadership skills with experience managing or coordinating project managers in a matrixed environmentExceptional ability to drive execution across cross-functional teams without direct authorityDemonstrated success managing ambiguity and adjusting plans while maintaining forward progressExcellent communication skills, with the ability to engage effectively with both executive stakeholders and operational teamsStrong organizational, analytical, and problem-solving capabilitiesExperience building and managing program-level metrics, reporting, and governance structuresKEY ATTRIBUTES:Execution-focused with a strong sense of ownership and accountabilityHighly organized and detail-oriented, with the ability to operate at both strategic and tactical levelsStrong collaborator who can influence across functions and drive alignmentComfortable operating in a fast-paced, evolving environment with shifting prioritiesCommitted to delivering an exceptional client experienceThis is a 1099 onsite opportunity, direct contract only.All candidates must submit their resumes directly to me.