Appeals & Registration Specialist

Job Description SummaryIn compliance with FERPA guidelines, this position provides comprehensive support to the student population in matters related to transcripts, registration, and enrollment services. This position serves as the primary point of contact for appeals to University policy. Additional tasks include supporting the front service window, main phone line, and office email accounts, processing transcript requests, and enrollment verifications. The role also provides general student support and assists with special projects as assigned by the Registrar or Assistant Registrar. The position requires strong organizational skills, attention to detail, good customer service, strict adherence to confidentiality standards, and the ability to manage multiple priorities in a fast-paced environment.Minimum Qualifications2 years customer service experience. 1 year of office or other clerical experience. Demonstrated communication skills. Demonstrated critical thinking skills. Demonstrated attention to detail and organization. Experience with and proficiency in word processing and spreadsheet software. Experience with using a relational database.Preferred QualificationsPrevious higher education experience. Previous experience with a student information system, such as Banner. Bachelor’s degree preferred. Experience with and proficiency in Microsoft Office Software. Fluency in a second language.