Client Experience Manager

*Now Hiring: Client Experience & Executive Concierge* _Be the Voice. Be the Vibe. Be the Standard._ This is not your typical front desk job — this is your invitation to play a starring role at a luxury automotive destination where *every detail matters* and *every guest is a VIP*. We’re looking for a *Client Experience & Executive Concierge* — someone with equal parts presence, polish, and performance. You’ll be the heartbeat of the showroom, the first and lasting impression for every guest, and a trusted right hand to executive leadership. This is where *hospitality meets horsepower*, and where your organizational talents and love for people shine. *What You’ll Own:* *Guest Experience Leadership* * Greet, host, and engage showroom and service guests with warmth and intention * Anticipate client needs before they ask — from refreshments to seating to personalized touches * Ensure showroom vibe stays premium: music, scent, cleanliness, and energy *Call Management & Communication* * Manage all inbound calls with professionalism and efficiency * Route calls appropriately and ensure follow-up happens — no dropped balls * Follow up with sales and service guests post-visit to ensure satisfaction and retention *Event & Hospitality Support* * Assist in the planning and execution of exclusive dealership events and client experiences * Maintain and stock the *hot bar* and *wet bar* with premium refreshments and light snacks * Coordinate luxury touches — from gift bags to floral arrangements to lounge ambiance *Executive Support* * Help track KPIs, organize files, and support day-to-day dealership operations *Who Thrives in This Role:* * *You light up a room.* Clients feel seen, heard, and appreciated when they interact with you * *You’re tech-savvy and sharp.* CRM systems, Microsoft Office, and Google Suite are second nature * *You juggle and glide.* Multi-tasking doesn’t stress you — it energizes you * *You anticipate.* You don’t wait for instructions — you’re already two steps ahead * *You love details.* From staging a lounge to formatting a calendar, you care how it _looks_ and how it _feels_ *Preferred (but not required):* * Background in luxury retail, hospitality, or customer service * Admin experience supporting senior leadership * Familiarity with dealership CRMs or automotive scheduling tools *Perks & Culture:* * Competitive pay * Medical, dental, and vision insurance * 401(k) with company profit sharing * Paid Time Off * Vehicle purchase & service discounts * Referral bonuses * A luxury work environment designed to feel more like a boutique hotel than a car dealership * A leadership team that respects your work and values your growth *This is your stage.* If you know how to make an entrance — and even more importantly, a lasting impression — we want to meet you. Job Types: Full-time, Part-time Pay: $46,097.58 - $55,515.36 per year Expected hours: 40 per week Benefits: * Dental insurance * Employee discount * Flexible schedule * Health insurance * Life insurance * Paid time off * Vision insurance Work Location: In person