Program Manager

Job Title: Program Manager III – FinTech ComplianceLocation: San Diego, CaliforniaAbout Our ClientOur client is a leading organization in the financial technology space, focused on delivering innovative solutions that empower small and mid-sized businesses to manage their financial operations more efficiently. Operating within a highly regulated environment, the company partners with financial institutions and technology platforms to provide secure, scalable services. With a strong emphasis on compliance, customer trust, and operational excellence, the organization is committed to maintaining high standards while continuously improving the customer experience.Job DescriptionThe Program Manager III – FinTech Compliance will lead high-impact initiatives aimed at strengthening compliance frameworks and optimizing KYB (Know Your Business) and CIP (Customer Identification Program) workflows. This role plays a critical part in ensuring seamless integration and data synchronization across financial systems and partner platforms, supporting both operational stability and regulatory adherence.In this role, you will collaborate closely with cross-functional teams including Engineering, Product, Legal, Risk, and Customer Care to drive process improvements and enhance customer experiences. You will also manage vendor relationships, oversee incident response protocols, and ensure service-level agreements are consistently met. This position is ideal for someone who thrives in a complex fintech environment and is passionate about compliance, operational excellence, and delivering scalable solutions.Duties and ResponsibilitiesLead initiatives to strengthen compliance frameworks and optimize KYB and CIP workflowsOversee data integrity and system synchronization across financial platforms and partnersDevelop and improve support routing strategies and account management policiesManage incident response processes to ensure accountability and service stabilityMaintain vendor and partner relationships while ensuring SLA adherenceIdentify operational gaps and implement process improvementsCollaborate with cross-functional teams to drive program executionAnalyze operational data to identify trends and recommend improvementsEnsure compliance with banking regulations and maintain audit readinessCommunicate incident updates and resolutions to stakeholders and leadershipRequired Experience / Skills5+ years of experience in Program Management, Operations, or Product Operations within FinTech, Banking, or Financial ServicesExperience managing third-party vendors or bank partner relationshipsStrong knowledge of KYC, KYB, and CIP processes and banking regulationsProven ability to drive operational improvements and deliver resultsStrong cross-functional leadership and stakeholder management skillsExperience analyzing operational data and performance metricsExperience managing incidents and communicating risk effectivelyProficiency with JIRA, Confluence, Google Workspace, and data visualization toolsExcellent written and verbal communication skillsNice-to-HavesExperience working in highly regulated fintech environmentsFamiliarity with financial platform integrations and data synchronization processesExperience supporting customer experience or customer operations initiativesExposure to audit processes or regulatory examinationsExperience working in fast-paced, high-growth organizationsEducationBachelor’s degree in Business Administration, Finance, Economics, or a related field, or equivalent practical experiencePay & Benefits SummaryPay rate: $45.74 per hourCall-to-ActionApply now to join a dynamic team and play a key role in shaping compliance and operational excellence within a growing fintech environment.Keywords: FinTech | Program Manager | Compliance | KYC | KYB | CIP | Operations | Banking