Customer Success Manager

About the CompanyOur client is a high-performance consulting and implementation firm that partners with digital marketing agencies and online service businesses to scale revenue, optimize operations, and build predictable client acquisition systems.They specialize in helping founders implement scalable systems, improve operational efficiency, and increase enterprise value in preparation for growth and exit. We operate in a fast-paced, results-driven environment for high-performing individuals who thrive on ownership, accountability, and execution.Show lessJob DescriptionJob SummaryWe are hiring a Client Success Manager for a remote, high-impact role focused on onboarding, execution, and client relationship management.This is an operations-driven position, not a coaching role. You will serve as the bridge between client expectations and internal delivery, ensuring smooth onboarding, efficient project execution, and a premium client experience.This role is ideal for someone who thrives in fast-paced environments, takes ownership of outcomes, and excels at managing multiple moving parts with precision.Key ResponsibilitiesClient OnboardingOwn and manage the full client onboarding process from kickoff to activationCollect required assets, documentation, and system accessSet clear expectations, timelines, and deliverablesEnsure clients feel confident, organized, and supported from day oneProject & Implementation ManagementCoordinate internal teams to ensure timely delivery of servicesTrack timelines, milestones, and responsibilities across projectsMaintain accurate CRM and project management systemsIdentify and resolve bottlenecks proactively to ensure smooth executionClient Relationship ManagementServe as the primary operational point of contact for clientsManage day-to-day communication, updates, and logisticsProvide clarity on next steps, deliverables, and timelinesEscalate strategic issues or risks when necessaryQuality & PerformanceEnsure all deliverables meet internal quality standardsMaintain clean documentation and organized tracking systemsProactively reduce churn through strong communication and follow-throughUphold a high standard of client experience at all stagesRequirements3–5 years of experience in Client Success, Account Management, or Project ManagementProven experience managing high-value client relationshipsStrong organizational and operational execution skillsAbility to manage multiple priorities and tight deadlinesExcellent written and verbal communication skillsExperience with CRM and project management toolsExperience working in a digital marketing agency environmentFamiliarity with tools such as GoHighLevel, Slack, ClickUp, or similar platformsUnderstanding of digital marketing workflows, funnels, and client delivery systemsExperience coordinating done-for-you services or implementation projects