Reports Analyst

Job Description: The Reports Analysts are in charge to support overall clients' business with reporting and analysis concerning the clients, the products, and the sales performance. The Reports Analysts will provide our operations team with the reporting and workflow management needed to fulfill our customers' needs. ROLES AND RESPONSIBILITIES Provide general analytical and administrative support related to data collection and analysis of customer spend data, client retention, departmental performance, pipeline, and overall account maintenance to identify trends and opportunities Design impactful dashboards using Salesforce Lightning Dashboards; experience with CRM Analytics is a plus Build and maintain trending reports and analytics in SFDC, Tableau, and dashboards to track performance and key metrics that drive sales and operations insights (CRM Analytics is a plus) Organize and document KPIs for user stories and data dependencies Produce weekly and monthly agent scorecards showing individual agent performance against defined departmental KPIs by extracting data from Salesforce.com and generating recurring sales forecast reports accurately and on time Highlight trends and anomalies in weekly or monthly reports and ensure appropriate investigation and communication with relevant stakeholders to recommend performance improvements Develop custom reports for process monitoring within the Salesforce.com platform Regularly consult with management on call center reporting best practices, strategies, and team performance, and proactively recommend improvements to performance targets Demonstrate understanding of Salesforce platform assets, CRM Analytics, and other integrated tools such as Power BI or Tableau to support a cohesive 360-degree view of territory performance and customer insights Handle complex and varied ad-hoc reporting requests for non-standard issues and analyses Develop, enhance, and streamline existing reports and reporting processes where possible Collaborate with departments and clients to understand and document business processes and reporting requirements Analyze and document data definitions and priorities REQUIREMENTS Completed at least two (2) years in college One (1) to two (2) years of experience as a Reports Analyst Experience in the Electricity and Gas industry is an advantage but not required Experience developing analytical prototypes to support business decision-making Experience with statistical analysis and quantitative modeling techniques, including predictive modeling, simulations, optimization, and other computational methods Proven analytical skills in reporting and generating actionable insights Ability to operate effectively in a fast-paced, dynamic environment where operational excellence, strong work ethic, and a can-do attitude are expected Experience in organizational process definition and or re-engineering Strong organizational and project management skills Strong interpersonal and presentation skills Dynamic, adaptable, and able to manage change effectively Hands-on and able to work across diverse cultures Proven time management skills with the ability to multitask Strong attention to detail with a high level of accuracy Proficient in Microsoft Office products Excellent verbal and written communication skills Amenable to working on holidays, weekends, and shifting schedules Willing to work onsite in Muñoz, Quezon City J-18808-Ljbffr