Inside Sales Assistant

SSAB is one of the largest North American producers of steel plate and coil, serving many industrial markets including energy, construction, agriculture and transportation. SSAB operates five state of the art facilities strategically located in key regions across the U.S. SSAB has nearly 1,200 highly skilled employees in the U.S. Jobs at SSAB range from machine operators and sales people to advanced engineers and corporate professionals in HR, finance and more. SSAB offers challenging careers and comprehensive benefit program designed to keep employees and their families healthy and secure. POSITION PURPOSE The Sales Assistant works closely with the Inside Sales Representatives in assisting in the process of order entry and the overall activities of the department to ensure that the goals are achieved and the needs of the customers are fulfilled. This position also provides general support functions for sales staff as required. ESSENTIAL FUNCTIONS Responsible for distributing sales documentation such as order acknowledgements, weekly highlights and industry reports Answers overload telephone calls in support of the Inside Sales group. This includes addressing some simple customer queries such as order status, current delivery lead times, stock availability, etc. Maintains customer order files and scans documents for the sales department Maintains an up-to-date master database and mailing list Executes reports and/or types correspondence including claims delinquency reports, sales revenue and tonnage tracking, inventory, order inquiry and others as needed Assists in compiling claim information and claim entry Maintains monthly internal usage orders Maintains calendar / schedules of department members Coordinates customer tours of mill, including organizing safety equipment, literature, tour approvals, lunches, tour guides, etc. Assists with the organization of customer appreciation events, including coordinating invitations and responses, coordinate with golf course / hotels / venues, prepare nametags, menu, gifts, etc. Develop skills to fill in for Inside Sales Representatives in periodic absences including order status communication, performing inventory searches and order entry Maintain a schedule of customer plant closures for use by production planning and shipping Maintain the commercial literature inventory and respond to general inquiries for promotions Provides mailroom backup for facility as needed Office presence required Regular and reliable attendance QUALIFICATIONS Competencies and Experience Required: Previous clerical experience Good computer skills including Word and Excel Ability to work in a team environment Good verbal and written communication skills Preferred: Previous experience as an Administrative or Sales Assistant Education Required: Associates degree in Business or related field SUPERVISORY RESPONSIBILITIES / DIRECT REPORTS: No direct reports WORK ENVIRONMENT AND PHYSICAL DEMANDS The employee will frequently be required to: This position operates in an office environment. The role uses standard office equipment such as computers, phones, photocopiers, filing cabinets and scanners. This role is partially sedentary, sitting for several hours at desk. Additional activity of walking to/from and standing at alternative work areas (e.g. photocopiers, paper shredders, mailroom); alternate sitting and standing as needed. Filing and handling materials is required. This requires the use of hands to finger, hold, handle, reach with hands and arms and to lift and/or carry items up to 30 lbs The employee will occasionally be required to: This position would periodically require work in the mill environment with some exposure to heat/cold, walking/stairs, noise and wearing safety equipment/clothing for protection from hazards for plant tours Drive for departmental errands and trainings The position requires the following vision and hearing capabilities: Talking person to person, on the phone, and/or in group settings Hearing in person, on the phone, and/or in group settings Vision at near, mid, and far range POSITION TYPE - WORK HOURS - TRAVEL REQUIREMENTS: Position is full time, non-exempt, and is eligible for overtime Position works an eight (8) hour day shift, Monday through Friday, occasional overtime may be required Travel for this position is limited and expected to comprise less than 1% of work hours OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that may be required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. SSAB's vision is a stronger, lighter and more sustainable world. SSAB's values form the guiding principals of our company. They shape our culture and characteristics. They serve as a compass for our actions and behavior, and describe what we stand for. Values guide us daily in making the right choices and doing the right things. SSAB's values are: Driven - Together we create value True - Do what is right Ahead - Future in mind