Client Technical Operations Associate

A company is looking for a Client Technical Operations I.Key ResponsibilitiesIntake, triage, and perform Level 1 technical troubleshooting for production support casesDocument findings and maintain ownership of tickets throughout their lifecycleCollaborate with internal teams and escalate complex issues as necessaryRequired QualificationsBachelor's degree preferred2 or more years of experience in dental RCM and EDIProficient in MS Office applications and internet usageWorking knowledge of technical and procedural aspects and functionsAbility to multitask accurately in a fast-paced environment