Customer Success

What we’re looking forAn ambitious and high-performing CSM to join as the third member of our Customer Success team. You’ll partner with our largest and most strategic customers throughout the entire post-sales customer journey—from kickoff & implementation through renewal. Since this is a small team, you’ll have a unique opportunity to wear many different hats, help build processes, and gain exposure to different sides of the business. You’ll also have easy and direct access to all team members and be able to make an immediate impact. This role reports directly into our Head of Customer Success.This is a US-based remote role, San Francisco Bay Area preferred. About DockDock is the AI revenue enablement platform built for the way people buy today. We bring together content, deal execution, and customer collaboration into one shared workspace—so revenue teams can move faster, stay aligned, and win more.With Dock, teams can:Enable reps with AI-powered content, guidance, and workflowsRun deal rooms and onboarding workspaces that power structured, repeatable processesTrain reps and customers with built-in LMS, playbooks, and on-demand enablementManage the full lifecycle—from sales → onboarding → renewal in one placeUnlike legacy enablement tools, Dock isn’t just about content—it’s about enabling the work that actually closes deals and nurtures customer relationships.Dock combines:AI-enablement & learning — content, playbooks, courses, and an assistant that guides reps in real timeBuyer engagement + deal visibility — see who’s involved, what matters, and where deals stallWorkspaces that drive execution — deal rooms, onboarding hubs, and workflows teams actually useThe result: Dock doesn’t just manage enablement—it operationalizes it across every deal and customer interaction.What you’ll do:Own the success of strategic customersLead high-impact kickoffs and co-create success plans across multiple stakeholders and use cases (Enablement, Marketing, Sales, CS, RevOps)Run efficient working sessions that unblock teams and translate strategy into execution Build deep, trust-based relationships from power users to executive sponsorsProactively identify risks and opportunities, balancing short-term needs with long-term account growthDrive retention and growthOwn renewals and expansions end-to-end, leading commercial conversationsRun strategic reviews that connect product usage to business impact and drive executive alignmentSupport the front lines with all customersCo-manage support channels and deliver a fast, high-quality customer experienceGather details about customer bugs, and be able to log/classify bugs based on their severity and the extent to which they affect user experience or system functionalityHelp write net-new and update Help Center articles as features are releasedHelp build the foundation of Customer Success at DockCollaborate with Marketing, Product and Leadership to help shape our roadmap and positioning Partner with Sales to ensure smooth hand-offs from day oneCreate and refine playbooks, onboarding flows, and customer-facing resourcesWho you are:5-7+ years of CSM experience in a SaaS environmentProven ability to own the end-to-end customer journey, including leading renewal conversationsExcellent communication and relationship skills managing complex, multi-stakeholder accountsComfortable managing multiple priorities and projects simultaneously without losing focus on what matters mostStrong customer instinct—you’re deeply empathetic, meet customers where they are, and are relentless about delivering a great experienceThrive in fast moving, early-stage environmentsWhy Dock:Category-defining product: AI revenue enablement for modern GTM teamsReal impact: Directly influences how deals are run—not just how content is storedFull lifecycle platform: Sales, onboarding, and customer success in one systemProven Success: GTM teams love Dock.Compensation$100,000 - $150,000 + equityAbout DockFounders: Alex Kracov (CEO), Victor Kmita (CTO), Luc Chaissac (Design) — early Lattice teamBacked by Craft Ventures, Jack Altman, and othersRemote-firstScaling quicklyEqual OpportunityDock is committed to building an inclusive and diverse team. We provide equal opportunity to all applicants regardless of background or identity.