Information Technology - IT Business Partner Mission Services

Goodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay employed, and progress in careers across New York and Northern New Jersey. We believe that diversity drives innovation and strengthens our workplace. We are committed to fostering our inclusive environment where all employees feel valued, respected, and empowered to contribute fully. We welcome applicants of all backgrounds, identities, experiences, and abilities.GOODWILL INDUSTRIES OF GREATER NEW YORK & NORTHERN NEW JERSEY INC.Job DescriptionPosition Title: IT Business Partner – Mission Services and TempWorkLocation: Brooklyn, NYBenefit Classification: Full-Time BenefittedPosition Type: FLSA - ExemptReports To: Chief Information OfficerAbout Goodwill Industries NynjGoodwill Industries NYNJ (Goodwill NYNJ) empowers individuals with disabilities and other barriers to employment to gain independence through the power of work. The organization has a vision of a world with no barriers to employment. Founded more than 100 years ago, Goodwill has helped participants who face disabilities—physical, intellectual, developmental, or other barriers find work. Goodwill believes in the dignity of work and provides its clients with the skills required for a changing workplace. To many, Goodwill is known primarily for its retail stores and as a destination for donating goods, but the organization is a leading human service non-profit serving 14,000 people with life-changing supports and connecting and supporting them in employment. Our Mission is: Goodwill Industries empowers individuals with disabilities and barriers to employment to gain independence through the power of work.As part of the not-for-profit sector, Goodwill NYNJ has played and will continue to play an integral role in the economic recovery of our region. The Goodwill philosophy of retail thrift stores funding human services for the community is as important today as it was at the organization’s founding.We are seeking an experienced IT Business Partner – Mission Services and TempWork. If you are looking to join our dedicated team, we want to hear from you!Purpose Of The Role/The OpportunityThe IT Business Partner (ITBP) serves as a critical partner with our Mission Services and TempWork program leadership in ensuring the availability, adequacy and efficiency of technology that enables our dedicated Mission and TempWork teams to sustain and grow our 50 plus Mission programs and the TempWork (GoodTemps and Janitorial) businesses. The ITBP serves as both the strategic and tactical interface with Mission Services and with the TempWork businesses to enable the use of technology to support, not only overall Mission and TempWork strategy, but also drive continuous operational and process improvements.This role partners with Mission and TempWork leadership and other key stakeholders to define opportunities and identify and prioritize technologically enabled projects based on predefined criteria (e.g. return on investment, productivity and compliance). This is a single contributor role, who must be able to partner and influence across our diverse organization.The Awesome Things You’ll DoListening, Evaluating & Translating Business Needs to Potential Technology Solutions The ITBP leverages their technical, mission and business experience to listen for, and digest Mission and TempWork business needs and translate those needs into potential technological solutions for consideration. The ITBP will be able to take complex and ambiguous business needs and integrate those into compelling and actionable tactical and/or strategic plans and aid in the building of appropriate business cases to support investments. They will consult with Mission program and TempWork leadership to determine system functional specifications and partner with multiple management teams and other units to meet organizational objectives for current and new initiatives. The ITBP will work with a broad range of diverse and complicated business units and government entities in support of the Mission Programs and Services and the TempWork business model.Portfolio & Project Management The ITBP will demonstrate strength not only in project management fundamentals such as the creation of project plans and budgets, executing effective project management meetings, proactively identifying and managing project risk, but also in listening for and identifying gaps and needs and thinking critically about next steps and risk mitigation in deploying new IT solutions and maintaining and optimizing current IT solutions. The ITBP will deploy strong influencing skills to guide and drive projects. They will ensure effective project management of technology related projects and services within and across the Mission Programs and TempWork business units, including exploration of new services and/or service providers to ensure that projects yield quality results, efficiently, on-time, and on budget and in compliance with organizational policies. This includes the evaluation of proposed spaces for program relocation or leasing for IT infrastructure reliability and potential investment, assisting in the decision-making process The ITBP will oversee implementation of projects from inception to completion and post-implementation to maximize the positive impact on the organization, including business analysis, planning and recommendations. The ITBP will create and present data, reports, and dashboards to monitor and communicate performance of critical projects to senior management They will manage select vendors and vendor contracts, regularly evaluating vendor performance and ensuring high standards of service delivery to the organization They will develop and implement sound rationale portfolio management and managing product phase-in-phase-out plans, proactively anticipating gaps and overlaps within the portfolioBusiness Process & Continuous Improvement The ITBP will play a key role in helping to drive a culture of continuous improvement. The ITBP will be a partner to Mission and TempWork leadership, third party consultants and/or other internal colleagues in identifying opportunities to drive process and service improvements throughout and across Mission programs and and TempWork business units introducing and leveraging technology where appropriate to aid in deploying the newly engineered process(es). They will provide creative solutions to enhance efficiencies in workflow based on current and potential technology solutionsCustomer Service Mindset The ITBP will demonstrate a customer service mindset in planning and execution of projects and embed that mindset in all interactions and project planning. The ITBP will compile and present data, create reports and dashboards to monitor and communicate performance of IT systems in support of Mission programs and TempWork business units in a digestible manner for non-IT professionals. They will improve training to Mission and TempWork staff and establish operational procedures, which would include the assessment of staff technology skills, ensuring the correct training is provided thus optimizing the use of technology to increase productivity The ITBP will also work closely with the Managed Service Provider (MSP) to ensure infrastructure and technology is supporting Mission and TempWork business units including adherence to agreed SLAs for delivery of services. Maintain oversight of the technology infrastructure for Mission programs and TempWork Business units, working with the rest of the Goodwill IT Department and the MSP on availability and interoperability of technology and systemsPolicy, Compliance and Budgets The ITBP will review IT Policies and procedures to ensure alignment with Mission and TempWork business units and other organizations audit requirements (e.g. CARF - external auditing and certifications) They will participate in strategic and budgetary planning processes. Support the administrators of work unit operating budgets; provide recommendations on desired policies and goals and implement new/revised programs according to established guidelines including supporting grant proposals for technology needs, creating cost structures and other requirements associated with the grant process. The ITBP will ensure adherence to various government regulations regarding utilization of technology and management of data together with the broader GW IT Team. The ITBP will manage the technology aspects of Mission program and TempWork business units initiation and program sunsetting processesActivities are subject to change / be added to meet business needs with management approval.Our Must HavesEducation & Experience Bachelor’s degree (B.A. or B.S.) and/or 5+ years of IT and business/industry work experience At least 3 years of IT business partnering experience or 5 years developing and executing strategic plans and/or project portfolios or an equivalent combination of education and experience Experience in the not for profit sector and/or supporting services including programs for intellectual and developmental disabilities, behavioral health, home and community-based services, pre-vocational services, or rehabilitation services, a plus Knowledge of website support, data management (SQL database queries and data extraction for reporting, data warehousing) a plusAdditional Qualifications/Skills Track record of delivering high-value digital capability projects within timelines and budget Demonstrated commitment to creative thinking and applying innovative technologies, including AI, to use cases, in achieving a balance between pragmatic value and transformation Demonstrated and effective influencing skills in complex environments Proven ability to operate independently and effectively in a fast-changing environment with shifting priorities Exceptional leadership and project management skills, emotional intelligence, and ability to drive projects from inception to completion and post-implementation Possess strong analytical skills, including an understanding of business economics and financial resources Strong written, presentation and oral communication skills – ability to simplify complex concepts for broader understanding. Proficient with Microsoft Suite – Outlook, PowerPoint, Word and Excel and project management tools - Monday.comSpecial Working ConditionsRole is hybrid, with two days per week in office in Brooklyn, New York.What We Offer Generous Time off policy to use when you need it Health, wellness and financial resources to help you achieve our personal goals Robust health benefits including medical, dental, vision, parental leaves and company sponsored life insurance Retirement matching programs and contributions Transit and commuter benefitsYou bring the Good in GoodwillWe believe in creating space for everyone to do their best work and have individual and collective impact. We believe in challenging the status quo and setting ambitious goals in the name of doing more good. We believe that being your best self and helping others do the same is how we bring our mission alive. Even if you don’t think you meet all the qualifications listed for the job, we would love to hear from you!If you require a reasonable accommodation at any point in the application or interview process, or if you are unable to apply through our recruitment portal, please contact us at humanresources@goodwillny.org. We are happy to assist and ensure you have an equal opportunity to apply.#IND2We believe in creating space for everyone to do their best work and have individual and collective impact. We believe in challenging the status quo and setting ambitious goals in the name of doing more good. We believe that being your best self and helping others do the same is how we bring our mission alive. Even if you don’t think you meet all the qualifications listed for the job, we would love to hear from you!If you require a reasonable accommodation at any point in the application or interview process, or if you are unable to apply through our recruitment portal, please contact us at humanresources@goodwillny.org. We are happy to assist and ensure you have an equal opportunity to apply.#IND2