Technical Program Coordinator (SaaS Engineering Team)

OverviewInsight Global's client is seeking a Technical Program Coordinator to support our SaaS Engineering team through operational excellence, process coordination, documentation management, and stakeholder communication. This role is ideal for someone who enjoys organizing technical teams, driving follow-through on action items, maintaining operational documentation, and helping teams operate more effectively.The ideal candidate is highly organized, comfortable working with technical teams and SaaS platforms, and enjoys bringing structure to fast-moving environments. While this is not a software engineering role, candidates should possess a foundational understanding of technology and be comfortable navigating modern SaaS tools and technical support processes.ResponsibilitiesCoordinate team activities and workflows within JiraFacilitate team meetings, vendor forums, office hours, and quality improvement sessionsCreate agendas, capture meeting notes, track action items, and drive follow-up to completionManage and maintain team documentation, ensuring content remains accurate and up to dateDevelop and maintain onboarding materials for new team members and suppliersCollect, analyze, and publish operational and performance metricsIdentify and implement process improvement opportunities across the teamCoordinate activities across multiple vendors and stakeholdersProvide light technical support and resolve assigned support tickets as neededSupport operational planning and communication efforts across the SaaS Engineering organizationQualifications5+ years of experience supporting technical, engineering, IT, or SaaS-focused teamsStrong written and verbal communication skillsExperience facilitating meetings, workshops, training events, or stakeholder forumsDemonstrated ability to manage documentation, process workflows, and action item trackingExperience working in cross-functional and multi-vendor environmentsStrong organizational skills with exceptional attention to detailAbility to work independently and proactively identify operational improvementsComfortable working with technical teams and learning new technologiesPreferred QualificationsExperience with Jira and ConfluenceExperience with Google Workspace and SlackExperience creating dashboards, reports, and operational metricsBasic technical support or IT operations experienceExperience with AirtablePrevious experience in SaaS Operations, Technical Program Coordination, Technical Production, Service Delivery, or IT Operations