Customer Support

Ecommerce Order Fulfillment Support The Ecommerce Order Fulfillment Support is responsible for supporting our customer base. The responsibilities involve customer service related functions including assisting with order and product inquiries, processing returns, assisting customers with product issues such damages, warranties, and defect related concerns along with working with various vendors to assist in supporting our customers.Requirements for Ecommerce Order Fulfillment Support:Effective planning and organizational skillsHighly developed verbal and written communication skillsBasic conflict resolution skillsDrive to consistently improve and learnAdaptable in high stress situationsAbility to function as part of a teamCapable of persevering in challenging environmentsEcommerce Order Fulfillment Support duties include but are not limited to:Provide high levels of customer satisfaction through excellent customer serviceAttention to detail and superior decision makingMaintain an organized work-space with multi-tasking capabilityAnalyze and identify sales trends along with providing customers recommendations for continued sales growthWork within a team to complete tasks and achieve goalsAbility to review projects and tasks analytically to achieve the most optimal outcomeBenefits for Ecommerce Order Fulfillment Support:MedicalVisionDentalDisabilityLife Insurance401K with Company MatchPaid VacationPaid HolidaysPersonal Days Available20% Employee DiscountCasual Dress CodeHealth Savings AccountTuition Reimbursement Options Available