Embedded Software Engineer
*Job Title: Embedded Systems / RTOS *
*Job Location:* *Remote*
*Duration: 12 months Contract*
*Job Description:*
will provide advanced technical support for customers using embedded systems, real-time operating systems (RTOS), Linux, virtualization technologies, cloud platforms, and development toolchains.
*Senior Product Support Engineer*
* *FOCUS: *Customer Technical Support / Technology Services & Support
*Responsibilities*
*Customer Support & Escalation Management*
* Support customers encountering issues with Wind River products and technologies.
* Manage technical incidents, escalations, and defect investigations.
* Act as a trusted technical advisor to customers and account teams.
* Provide timely customer communication and status updates.
* Serve as a designated Premium Support Engineer when required.
* Coordinate across Product Engineering, Customer Experience, Professional Services, and Support organizations.
*Technical Investigation & Problem Resolution*
* Investigate, reproduce, and troubleshoot complex technical issues.
* Analyze system logs, diagnostics, configurations, and product interactions.
* Perform root cause analysis across hardware, operating systems, networking, virtualization, and cloud layers.
* Develop and communicate technical solutions, workarounds, and remediation recommendations.
* Support defect identification, validation, and escalation activities.
* Create and maintain technical documentation and knowledge base articles.
*Product & Platform Expertise*
Provide support for technologies including:
* VxWorks RTOS
* Wind River Linux
* Helix Virtualization Platform (HVP)
* Wind River Cloud Platform (WRCP)
* Embedded Linux environments
* Kubernetes
* OpenStack
* Container technologies
* Networking and virtualization platforms
* Development toolchains and debugging environments
*Leadership & Knowledge Sharing*
* Mentor junior support engineers.
* Share technical knowledge and best practices across global support teams.
* Support onboarding, knowledge transfer, and readiness activities.
* Drive continuous improvement initiatives within support operations.
* Lead technical projects and initiatives as assigned.
*Required Professional Experience*
* Bachelor's or Master's degree in Computer Science, Computer Engineering, Electrical Engineering, or related field.
* 8–12 years of experience supporting or developing embedded systems, RTOS, Linux, cloud platforms, or related technologies.
* 3–5 years of customer-facing technical support experience.
* Experience troubleshooting complex software and system-level issues.
* Experience working with enterprise customers and technical stakeholders.
* Experience collaborating with software engineering and product organizations.
*Required Technical Skills*
*Embedded & Operating Systems*
* VxWorks
* Embedded Linux
* Linux Kernel concepts
* Device Drivers
* Board Support Packages (BSPs)
* RTOS troubleshooting
* Processor architectures (ARM, Intel, PowerPC, RISC-V)
*Programming*
* C / C++
* Python
* Rust (preferred)
* Debugging and code analysis
*Cloud & Virtualization*
* Kubernetes
* Containers
* OpenStack
* Virtualization technologies
* Cloud-native applications
* CI/CD platforms and DevOps practices
*Networking*
* TCP/IP
* Routing
* Multicast
* Network diagnostics
* Distributed systems troubleshooting
*Support Operations*
* Incident Management
* Escalation Management
* Root Cause Analysis
* Knowledge Management
* Defect Tracking
* Technical Documentation
* Customer Communication
*Preferred Qualifications*
* Experience supporting Wind River products.
* Experience with WRCP, HVP, Simics, or Wind River Linux.
* Experience with OpenStack and Kubernetes deployments.
* Experience supporting aerospace, defense, telecommunications, industrial, or embedded software customers.
* Experience serving as a Premium Support Engineer or designated technical account resource.
*KEY AREAS OF APPROPRIATE BACKGROUND AND FOR SUCCESS IN THE ROLE*
* Customer Satisfaction (CSAT)
* Escalation Resolution Effectiveness
* SLA Compliance
* Root Cause Analysis Quality
* Knowledge Base Contributions
* Technical Leadership and Mentoring
* Resource Readiness and Operational Effectiveness
Pay: $50.00 - $75.00 per hour
Expected hours: 40.0 per week
Application Question(s):
* Only US Citizens apply please
Experience:
* Embedded Systems / RTOS / Linux: 10 years (Preferred)
* troubleshooting complex software and system-level issues.: 5 years (Preferred)
Work Location: Remote