Suppression Service Manager

Div. 32 Duluth, GASummaryResponsible for The Kitchen Hood Suppression Service Manager for National Accounts is responsible for overseeing the inspection, service, maintenance, and compliance of commercial kitchen fire suppression systems across a portfolio of national account customers. This role ensures consistent service delivery, regulatory compliance, and high customer satisfaction while coordinating with field technicians, vendors, and internal teams nationwide.Essential Duties and Responsibilities include the following. Other duties may be assigned.Manage service and inspection programs for kitchen hood fire suppression systems across national account locationsEnsure compliance with applicable fire codes and standards (e.g., NFPA 17A, NFPA 96, and local regulations)Coordinate scheduling and dispatch of field technicians and subcontractors across multiple regionsServe as the primary point of contact for national account clients, maintaining strong relationships and ensuring service expectations are metOversee quality control of inspections, maintenance, and repairs to ensure consistency and accuracyReview service reports, deficiency notes, and corrective actions for completeness and complianceDevelop and implement standardized processes and best practices across all service locationsManage project timelines, service deliverables, and reporting requirementsMonitor and control service-related costs, budgets, and invoicing accuracySupport sales and account management teams with technical expertise and service program developmentEnsure proper documentation and recordkeeping for all inspections and services performedEducation And/or ExperienceBachelor’s degree and 5 years’ experience in fire protection systems, with a focus on kitchen hood suppression systems; strong knowledge of NFPA standards, especially NFPA 17A and NFPA 96; experience managing national or multi-site service accounts preferred.Computer SkillsProficiency in Microsoft Office applications; experience with CRM systems, ERP platforms, and service management tools preferred.Physical DemandsOffice-based, ability to sit at a computer for extended periods and use standard office equipment. Occasional lifting of up to 25 pounds.What's In It For You!Century Fire Protection is one of the largest and most successful full-service fire protection companies based in the Southeast and we are still growing! There are a wide range of positions and countless opportunities for career growth. Each employee is empowered to do their job and serve our clients. There is no better place to work in the industry!We are experts in design, fabrication, installation, and maintenance of all types of fire protection systems in virtually all commercial markets for each stage of a buildings life cycle. Headquartered in Duluth, GA, Century Fire has more than 20 offices across seven states including Alabama, Florida, Georgia, Kansas, North Carolina, South Carolina, Tennessee, Texas, and Virginia.BenefitsWe believe our people are our biggest asset and as such, we offer comprehensive benefits, education, and training to ensure employees succeed and grow. Benefits include:MedicalDentalVisionFlexible Spending AccountsVoluntary Life InsuranceShort-term & Long-term DisabilityPaid Time OffPaid Holidays401(K) with Company MatchEmployee Assistance ProgramEmployee Relief FundSupplemental Insurance including Critical Illness, Hospitalization & AccidentCentury Fire Protection is a GREAT place to work! Come and GROW WITH US!