Support Clerk II

Support Clerk II Service Coordination - Benton - Warsaw, MO 65355 Overview Salary Range $15.50 Hourly Position Type Full Time Education Level High School Travel Percentage None Category Admin - Clerical Description Support Clerk II Full-time Bolivar, Warsaw, & Fulton, MO offices available Compensation above the base rate may be offered based on relevant experience. ABOUT US The Center for Human Services (CHS) has provided exceptional opportunities for individuals with intellectual and developmental disabilities since 1955. Currently, CHS provides programs and services to assist individuals with disabilities, low income, at-risk children, and their families to meet their goals, and experience their best lives while living, working, playing, and becoming a part of their communities. As an organization, we are leaders in excellence, we have a steadfast commitment to solutions, we respect all differences, abilities, and similarities in our employees and clients, and we advocate autonomy! POSITION SUMMARY The Support Clerk I supports the mission of CHS by providing information to callers and performing various clerical tasks for the Service Coordination department. Serves as a mentor and provides training for the Support Clerk I. ESSENTIAL DUTIES AND RESPONSIBILITIES Delivers excellent customer service by greeting visitors, directing incoming faxes or telephone calls to the appropriate staff, forwarding calls to voicemail and/or takes messages as needed. Distributes incoming and outgoing mail and monitors the postage meter balance, maintains conference room schedules, distributes, manages petty cash, calculate and report Consumer Satisfaction Survey results, monthly as applicable. Creates and updates Service Coordination contact list for the assigned counties. Maintains secure and accurate record management for individuals served by assuring confidentiality of individuals' Protected Health Information (PHI) enforcing and following HIPAA policies. Prepare and collaborate records requests for outside agencies as needed by creating designated record sets in applicable systems for all incoming and/or transferring consumers. Assist in assigning consumers to teams and notifies DMH-DD Regional office of assignments by informing new consumers and/or their families of HIPAA policies by providing the Notification of Privacy Practices Assists and completes audits as requested by reviewing and pulling required documents and sending to the local Regional Office, CMS, and MO HealthNet, and accepts and willingly carries out special assignments or other duties when requested. Reviewing Targeted Case Management (TCM) Billing Claim Confirmation reports by researching reasons for TCM billing rejection to determine corrective action and creates and submits invoices for TCM billing to meet spenddown. Communicates changes in Medicaid eligibility status to the SC by maintaining open lines of communication between CHS accounting office, DMH-DD Regional offices, and SCs for corrections to be completed regarding TCM billing. Mentors and provides training and support needed to Support Clerk I and accepts and willingly carries out special assignments or other duties when requested. SKILLS AND ABILITIES Ability to prioritize Ability to work independently Ensure confidentiality of information Excellent communication skills Highly reliable Proficient with Microsoft Office 365 or related software Respect the rights of individuals Strong follow-up skills by phone and email Strong organizational skills Time management skills COMPETENCIES Accurate listening Attention to detail Concrete organization Developing others Handling stress well Initiative/self-starter Meeting standards Persistence Problem Solving Personal accountability Respect for policies QUALIFICATIONS REQUIRED EDUCATION: High school diploma, GED or Hi Set Degree and two years of related work experience OR associate's degree (AA or AAS) in related field plus one year of related work OR any combination of education and experience to equal two years. ON-SITE LOCATION: Bolivar, Warsaw, or Fulton, MO SHIFT: FT (40 hrs. per week) Work in the office, Mon-Fri: 8am-5pm BENEFITS: CHS offers best-in-industry benefits. Click here to view our Benefits guide for more details EEO STATEMENT: Center for Human Services/Chariton Valley Association provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This statement applies throughout the life cycle of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. If you are unable to submit your application because of incompatible assistive technology or a disability, please contact us at 660-826-4401 ext. 331 or 660-665-1111 ask for HR.