Reception Desk Agent

Now Hiring: Front Desk Agent – Von Trapp Family Lodge & ResortStowe, Vermont Join our welcoming team at the historic von Trapp Family Lodge & Resort, where tradition, service, and stunning mountain views come together. We're seeking a warm, detail-oriented Front Desk Agent to serve as the first point of contact for our guests ensuring an exceptional experience from check-in to check-out.About the Role: As a Front Desk Agent, you'll provide attentive service, support smooth daily operations, and act as a key communication hub between departments. This role is ideal for someone who enjoys creating memorable guest experiences and thrives in a collaborative, fast-paced hospitality environment.Key Responsibilities:Greet and check in guests, ensuring accuracy in room assignments and billingProvide friendly, knowledgeable assistance on resort amenities, events, and activitiesMaintain thorough knowledge of resort services, family history, and local attractionsHandle guest concerns or requests with professionalism and careManage reservations, activity bookings, dining arrangements, and folio chargesUphold front desk cleanliness and guest confidentiality at all timesAssist in training new team members and support communication across departmentsMaintain a $400 cash bank and follow cash/credit handling protocolsUse systems including HOST, Shift4, OpenTable, HOTSOS, and PeakProPosition Requirements:Previous front desk, guest service, or hospitality experience preferredExcellent communication and customer service skillsComfortable using computers and hotel software systems (training provided)Ability to multitask in a fast-paced environmentStrong attention to detail and ability to problem-solve on the spotProfessional, friendly, and dependable demeanorAbility to stand for long periods and occasionally lift up to 25 lbsAvailability to work weekends, holidays, and varied shifts as neededBenefits & Resort Perks: At von Trapp Family Lodge & Resort, we value our employees and proudly offer a comprehensive benefits package to support your well-being and work/life balance. Eligible team members enjoy:Medical, dental, and vision insuranceLife and disability insurance401(k) with employer contributionFlexible Spending Accounts (medical & dependent care)Paid time off (2+ weeks to start)Bereavement leaveEmployee Assistance ProgramPlus, enjoy exceptional on-property perks for you and your family:Free cross-country skiing, snowshoeing, disc golf, pool access, fitness center, yoga, and tennis lessonsAnnual complimentary overnight stay at the Lodge for you and a guest, including dinner and breakfastFree staff meal during 8-hour shifts20% dining and retail discounts50% off massagesFree access to most guided property toursLodging discounts for friends and familyReady to bring your hospitality skills to a one-of-a-kind resort experience? We'd love to meet you! Apply today to be part of the von Trapp family tradition.