Trade Administrator (Dispatcher)

Join the Heritage Home Service Team as a Trade Administrator at our Portland, ME location***In-Office position This is not a remote position. Candidates must live in the Portland service area of Maine***Why Join Heritage?At Heritage Home Service, our core values — Always Pursue Better, Treat People Right, and Do Things Well — guide everything we do. As a Trade Administrator, you’ll be part of a team that’s committed to excellence, customer satisfaction, and personal growth.What You'll Do Service Coordination & DispatchManage scheduling and dispatch for residential service calls in the lakes region areaEnsure technicians are assigned efficiently to meet customer needs and minimize downtimeMonitor job progress and proactively resolve scheduling conflicts or delaysCustomer & Technician SupportServe as the primary point of contact for customers regarding scheduling and service updatesBuild strong relationships with technicians and support them in delivering top-quality serviceMaintain clear communication between customers, technicians, and the regional dispatch teamOperation ExcellenceTrack and analyze service performance metrics to identify areas for improvementImplement process enhancements to improve efficiency and customer satisfactionEnsure compliance with safety standards and company policiesStrategic PlanningCollaborate with department leadership to align scheduling and resource allocation with business goalsSupport initiatives that improve workflow and enhance the customer experienceScheduleAvailability Monday through Friday, full-time, hours can varyWhat You'll BringExperience in dispatch operations, service coordination, or similar role (trades experience is a plus)Strong organizational and problem-solving skillsExcellent communication skills and ability to thrive in a fast-paced environmentFamiliarity with residential trade services is a plusWhat We Offer401k with up to 4% matchHealth, Dental, and Vision InsuranceShort & Long-Term Disability + Life InsurancePaid Time Off Holiday, Personal, Sick, and VacationReferral bonuses and family discountsIf you're ready to lead our team to new heights and make a significant impact, apply now!Heritage Home Service is an equal opportunity employer and is committed to providing a workplace that is free from discrimination and harassment. We value diversity and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected characteristic. All qualified applicants will receive consideration for employment.