Accounts Receivable Associate

The Accounts Receivable Associate plays a key client-facing and back-office role, supporting the full billing and collections cycle. Responsibilities span invoice delivery, payment processing, cash application, and dispute resolution. This individual serves as a reliable point of contact for clients, handling inbound inquiries via phone, email, and online portals with professionalism and accuracy.Detailed ResponsibilitiesThe following table outlines primary areas of responsibility and approximate time allocation:Credit Card Payment Processing & Application (30%)Manage and reconcile daily credit card transaction logs.Process payments through Authorize.Net and Orbital platforms.Apply successful charges to customer accounts in a timely manner.Follow up directly with customers on declined or failed transactions.Invoice Delivery & Client Portal Management (25%)Working off the client checklist, ready monthly special invoices for delivery.Revise standard invoices to meet client formatting or data requirements.Upload invoices to client-managed or third-party billing portals.Distribute invoices via web, email, and physical mail as required.Client Dispute Investigation (20%)Research and resolve credit card chargebacks and billing disputes in coordination with customers.Proactively follow up on past-due invoices as identified or assigned.Collections & Cash Application Support (10%)Provide overflow support to the collections and cash application teams as business needs dictate.Troubleshooting & Process Improvement (5%)Identify and escalate systematic billing or processing issues.Recommend and help implement corrective procedures to improve workflows.Security & Compliance (5%)Adhere to all corporate security policies and procedures in every daily activity.Actively safeguard client and corporate data and system resources.Report security concerns or incidents promptly to the security team.Other (5%)Perform additional duties as assigned by management.Core CompetenciesStrong ethical conduct with consistent adherence to the company Code of Conduct.Excellent time management and organizational skills with a high attention to detail.Proficiency in Microsoft Office Suite (Outlook, Word, and Excel required).Experience with Microsoft Dynamics SL is a plus.Strong data-entry and keyboard skills with the ability to maintain accuracy at volume.Demonstrated ability to handle sensitive and confidential information with discretion.Education & ExperienceHigh school diploma or GED equivalent.Minimum of one (1) year of accounts receivable, billing, or related finance experience.TravelThis role is based on site in Warminster, PA. Occasional travel between locations in Warminster, PA and Mt. Laurel, NJ may be required for training purposes or other business needs.