ASSISTANT STORE MANAGER

Assistant ManagerResponsibilities of Assistant Manager include, but are not limited to:Leading & Coaching the TeamHold the team accountable while the Store Manager is not presentDirect the barista station workflow and maintain quality and speed of serviceMaintain confident, positive demeanor during stressful circumstancesProvide feedback and encouragement to employeesAnswer questions and field team member phone calls as neededUse good judgement to know when to contact Store Manager with emergency situationsPaperwork Tasks & MeetingsComplete inventory and enter Harvest order in shopping cart each weekProvide assistance in the interviewing, hiring, and training of new employeesCheck Emporia Espresso email address daily (during scheduled working hours) and respond to emails from Corporate and Store Owners in a timely fashionOther tasks as assigned by Store Manager or Store Owner at their discretionAttend monthly/quarterly meetings with Store Manager and/or Store Owner. Bring any ideas for growth, professional development needs, and questions to this meeting.ScheduleServe as the Manager when Store Manager is offLead and coach your team through rushesUphold strong customer serviceMaintain store cleanliness both inside and outsideUpsell drink size, food, and drink add-insHold team members accountable for all company policies and proceduresServe as point of contact for team member questions when Store Manager is offThis includes being available for phone calls and handling all personnel situations as they ariseCoach the team as to what constitutes an emergency and, therefore, a phone callMaintain flexibility to work nights in order to train new team members, or re-train existing team membersSame Store Sales GrowthWork closely with Store Manager and Store Owner to maximize same store sales growth and customer retentionUphold the integrity of the 3 Amazings - amazing people, serving amazing drinks, amazingly fastHAVE FUN, COACH YOUR TEAM, & MAKE THE DAY OF THOSE AROUND YOU!!!Established in 1998, Scooter's Coffee has distinguished itself as one of the premiere specialty coffee companies in the industry. Scooter's Coffee may be one of the fastest-growing specialty coffee brands, but simplicity is at our core: sustainably-sourced ingredients we handcraft into perfection. We believe in taking time to connect and create an amazing experience in each life we touch. At Scooter's Coffee we live our core values of integrity, love, humility and courage and we are looking for talented, passionate, amazing people to join our team.You are applying to work with a franchisee of Scooter's Coffee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set own terms of employment, including wage and benefit programs, which can vary between franchisees.