Utilities Field Specialist Supervisor - Water Distribution (Maintenance Repair Crew)

Salary : $47,507.20 - $86,777.60 Annually Location : 400 Jefferson Davis Highway, Richmond, VA Job Type: Full-Time Job Number: 35M00000222 Department: Public Utilities Opening Date: 05/14/2026 Closing Date: 5/28/2026 11:59 PM EasternAre you Richmond R.E.A.D.YRespect. Equity. Accountability. Diversity...YOUThis is an EXCITING time to Join the City of Richmond! We are committed to nurturing talent, fostering growth opportunities, and building strong connections within our workforce. As we continue to make strides to becoming the employer of choice, we are thrilled about the below employee benefit enhancements: Virginia Retirement System (VRS)Language IncentiveReferral BonusTuition Assistance ProgramDescriptionThe City of Richmond Department of Public Utilities is currently seeking a qualified candidate to fill the Utilities Field Specialist Supervisor position in the Water Distribution division. The selected candidates will supervise the maintenance and repair to the city water distribution system.Duties include but are not limited toSupervising and directing staff including scheduling and assigning work assignments, training, monitoring work performance, maintaining time sheets and leave records, etc.; working supervisor/lead worker by performing the most advanced work of those supervised or assisting with work as needed; Planning, coordinating and overseeing projects, services, and procurement of human and material resources; training staff in job safety procedures and ensuring procedures are followed; transporting crew members to job sites; monitoring and providing oversight to ensure effectiveness, efficiency, safety, and compliance with standards; scheduling events and other work-related activities; Providing customer service to general public, visitors, and internal/external clients; responding to telephonic, email, and in-person inquiries or complaints; providing other customer service support such as: assisting customers with obtaining information or access to resources and vendors; investigating and resolving complaints, etc.; performing routine administrative duties including preparing reports; Assessing, coordinating, planning, and performing inspections/repairs such as structure/property inspections; inspecting equipment/vehicles for deterioration, damage, and malfunctions; inspecting lines and pipes, etc.; identifying critical issues and determining appropriate steps to resolve them; Managing the daily operations, directing work flow and developing scheduling for construction-related maintenance and repair projects; Maintaining and approving crew member's timesheets and leave records; Maintaining work orders and records on work performed on a regular basis; Procuring necessary materials, supplies and equipment and managing inventory for assigned work area of responsibility; Preparing and submitting routine and special reports to supervisor; Reading and interpreting GIS maps, blue prints and various other plans or mapping systems; Creating as built drawings and updates to GIS mapping system, as needed; Interfacing and communicating with service providers, contractors, vendors, citizens and the general public regarding issues involving the assigned areas of responsibility; Investigating and resolving citizen complaints and concerns; Maintaining required staff personnel records; Monitoring and maintaining hazardous waste data; Attending seminars, staff meetings, safety meetings and applicable trade shows; Performing special projects as required by management. This position is considered essential personnel and is subject to work on-call, weekend and holiday hours as scheduled and during natural disasters and emergencies.This individual may be required to work nights, weekends, holidays, or on-call, as needed.Qualifications, Special Certifications and LicensesKNOWLEDGE, SKILLS, AND ABILITIES:Considerable knowledge of supervising practices; maintenance procedures and practices; maintenance equipment and tools; of "Miss Utility" laws and rules; and safety rules and regulations; OSHA laws and rules. Knowledge of City of Richmond rules and standards; traffic control; service repairs; Fire alarms and sprinkler systems; grading leaks; natural gas systems, if area of focus; natural gas service installation, if area of focus; American Water Works Association (AWWA) industry standards, if area of focus; Water Treatment and distribution systems, if area of focus; and valves, hydrants, blow offs, meters, bypasses, and services, if area of focus. Knowledge of pressure zones; computer programs such Microsoft Office Suite; electronic databases and related software applications or systems; completing forms.Demonstrated skills with effective oral/written communication; customer service; report writing; reading comprehension; drafting/drawing; recordkeeping; water pipeline repairs; operating valves and hydrants; leadership; and training.Demonstrated ability to operate equipment and tools related to assignment; establish goals and objectives; organize and coordinate; and problem-solve. MINIMUM TRAINING AND EXPERIENCE:High School Diploma or GED; Two years of experience in the assigned area; An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification. LICENSING, CERTIFICATIONS, and/or OTHER SPECIAL REQUIREMENTS:A valid Driver's License with a satisfactory driving record; A valid Commonwealth of Virginia Driver's License within 30 days of hire; Some assignments may require a valid Commonwealth of Virginia Commercial Driver's License. PREFERRED TRAINING AND EXPERIENCE:CDL Class B or higher is preferred; At least two (2) years of supervisory experience. At least five (5) years of Water Distribution experience; Experience with Excel, Word, Advantex, Cityworks or other software applications. Americans with Disabilities Act RequirementsReasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Prospective and current employees are invited to discuss accommodations. ENVIRONMENTAL HAZARDS: Working conditions may include exposure to travel to other locations within the City of Richmond as well as outside of the City of Richmond; exposure to hazardous physical conditions such as mechanical parts, electrical currents, vibrations, etc.; atmospheric conditions such as fumes, odors, dusts, gases, and poor ventilation; inadequate lighting; intense noise; and environmental hazards such as disruptive people, imminent danger, and a threatening environment. PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT: Due to the nature of work assignments, incumbents must be able to perform detailed work on multiple, concurrent tasks, with frequent interruptions and under time constraint. The essential duties of this classification may require the ability to regularly stand, walk, lift, finger, grasp, talk, see, hear, and use substantial repetitive motions of the wrists, hands, and fingers; frequently climb, balance, stoop, kneel, crouch, reach, push, pull, lift, feel; and occasionally crawl, push, and pull. The working conditions may include frequent exposure to hazardous physical conditions and hazardous materials; occasional exposure to atmospheric conditions, extreme temperatures, intense noise, travel outside the organization's location, and environmental hazards. In terms of the physical strength to perform the essential duties, this classification is considered to be medium work, exerting up to 50 pounds of force occasionally, up to 20 pounds of force frequently, and up to 10 pounds of force constantly to move objects. Equal Employment Opportunity StatementThe City of Richmond provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. The City of Richmond is committed to the full inclusion of all qualified individuals. As part of this commitment, the City of Richmond will ensure that persons with disabilities are provided with reasonable accommodations. If you require reasonable accommodations under the Americans with Disabilities Act (ADA) to participate in the job application and/or the interview process, please contact Jessica McKenzie, Human Resources Manager by email at This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation and training. The City of Richmond Values Veterans. We are an official V3 Certified CompanyThe City of Richmond is a proud partner with the US Army Partnership for Your Success PaYS Program.With over 4,000 employees, the City of Richmond is an "Employer of Choice" among cities throughout the nation. The City strives to hire and retain employees who bring dedication and talent to the workforce. Offering a competitive, cost effective, and quality benefits package is one element of an "Employer of Choice". The City offers a full range of benefit programs from initial hire through retirement. Please visit our Web site for details. 01 10-point compensable veteran. You must have an existing compensable service-connected disability of 10 percent or more. Other 10-point veteran include disabled veteran or a veteran who was awarded the Purple Heart for wound or injuries received in action, veteran's widow or widower who has not remarried, wife or husband of a veteran who has a service-connected disability, widowed, divorced or separated mother of an ex-service son or daughter who died in action, or who is totally and permanently disabled. Do any of these apply? YesNo02 5-point veteran's must have been discharged under honorable conditions and had one of the following: Active duty in the Armed Forces of the United States, in a war, or during the period 4/28/52-7/1/55 or active duty for more than 180 consecutive days other than for training, any part of which occurred during the period beginning 2/1/55 and 10/14/76 or active duty during the Gulf War sometime between 8/2/90 - 1/2/92 or active duty in a campaign or expedition for which a campaign badge has been authorized or active duty for which more than 180 consecutive days other than for training, any part of which occurred during the period beginning 9/11/2001 and ending on the date prescribed by the Presidential proclamation or by the law as the last date of operation Iraqi Freedom. Do any of these apply? YesNo03 Which best describes your highest level of education? High school diploma/GEDSome collegeAssociate's DegreeBachelor's DegreeMaster's/ Advanced DegreeNone of the above04 Employees in this job classification are designated as Essential Personnel and must be available to report to work during inclement weather, disasters and other emergencies. Are you willing and available to report to work during these conditions? YesNo05 Are you available and willing to work on call work hours to include evenings, weekends, and holidays? YesNo06 Are you able to work overtime? YesNo07 Do you have a valid Driver's License or ability to obtain a Commonwealth of Virginia Driver's License within 30-days of hire? YesNo08 Do you have a valid Class B Commercial Driver's License or the ability to obtain one within 6 months of hire? YesNo09 Which best describes your years of experience working with water distribution systems? Less than two (2) years of experienceTwo (2) to five (5) years of experienceFive (5) or more years of experience10 Do you have experience working with Miss Utility Laws? YesNo11 Which best describes your years of experience as a supervisor or lead? Less than two (2) years of experienceTwo (2) to five (5) years of experienceFive (5) or more years of experience12 Which best describes your years of experience training staff? Less than two (2) years of experienceTwo (2) to five (5) years of experienceFive (5) or more years of experience13 Which best describes your Arc GIS (geographic information system) skills? Less than two (2) years of experienceTwo (2) to four (4) years of experienceFour (4) or more years of experience14 Do you have experience operating heavy machinery/equipment to include a Backhoe or Excavator? YesNo15 Please select the software that you have experience working with. Select all that apply. Microsoft WordMicrosoft ExcelAdvantexCityworksOtherNone of the above16 If you selected 'other,' please indicate the software you have experience with. If you did not select 'other,' please indicate 'Not Applicable.' Required Question