Engineer, Technical Product Support

Step into a career with ASM, where cutting edge technology meets collaborative culture. For over 55 years ASM has been ahead of what's next, at the forefront of innovation and what's technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we're more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.As a Technical Product Support (TPS) Engineer at ASM, you'll be at the forefront of innovation-partnering directly with customers and engineering teams to bring cutting-edge products from development into high-volume manufacturing. You'll become a system-level expert on new products, playing a critical role in design, testing, and early customer adoption.This is a highly hands-on, customer-facing role ideal for engineers who love solving complex problems, working with new technology, and seeing their work come to life in real fabs around the world. Domestic and international travel (25-75%) is expected and varies by product lifecycle.What You'll DoCollaborate closely with Hardware, Electrical, Controls, Process, and Software Engineering teams to become the system-level expert on newly developed productsInfluence product design by representing the voice of the customer, including design-for-service, design-for-manufacturability, and preventive maintenance considerationsOwn the first build and test of new products in the development lab, providing real-time feedback, identifying issues, and recommending solutionsDevelop and document best-known methods for service, preventive maintenance, and corrective maintenanceLead First-in-Fab (Alpha and Beta) customer deployments, including fab readiness, installation, startup, and production qualificationDrive resolution of customer issues during Alpha and Beta phases, acting as the primary technical owner for new product performance in the fieldProduce detailed reporting on field issues to support continuous product improvementDefine critical spare parts lists and ensure initial stocking levels are ready for new product launchesWhat You BringBachelor's or Master's degree in Mechanical Engineering, Electrical Engineering, or Chemical EngineeringHands-on experience (academic or professional) with hardware systemsStrong technical troubleshooting and problem-solving skillsHigh curiosity, motivation, and enthusiasm for learning new technologiesA passion for working with new products, testing them, and becoming a true system-level expertCoursework or interest in Arduino or open-source electronic prototyping platforms is a plusWillingness and ability to travel 25-75% domestically and internationallyApply today to be part of what's next.We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what's possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram, X and YouTube.