Member Service Attendant - Cordera

POSITION SUMMARY: This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening the community through youth development, healthy living, and social responsibility. The Members Service Attendant (MSA) will be responsible for greeting members and visitors to our facilities. You will answer questions for members and visitors, directing them to various parts of the facility and answering phones. The MSA will possess extensive knowledge of membership and program options as well as specific center information. The MSA will be responsible for regulating traffic in the centers as well as upholding and effectively communicating facility policies and procedures. The MSA will be responsible for stocking concessions and completing transactions for concessions. OUR CULTURE: Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you. ESSENTIAL FUNCTIONS: Member Service Attendant Greet residents and guests.Check residents into pool and gym areas.Handle concessions and transactions related to concessions.Assist front desk staff in daily operation of the facility.Assist in selling programs by proactively engaging in conversations on the benefits of the YMCA programs.Collaborate with all center staff to ensure service excellence and timely follow-up to all member questions and/or complaints.Meet and exceed membership satisfaction and retention goals.Practice strong fiscal stewardship for the execution of membership and financial policies and procedures of the association.Consistently deliver excellence in member service and member engagement.Respond to emergencies by adhering to the safety policies and procedures for the facility.Other duties as assigned. PHYSICAL AND MENTAL REQUIREMENTS:Proven ability to have initiative, good judgment, and ability to make decisions independently but to also consult leadership with questions and concerns.Demonstrated written and verbal communication skills, negotiation, client development experience and skillsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. QUALIFICATIONS: Must be at least 16 years of ageCurrent CPR/AED for the Professional Rescuer, First Aid, and Oxygen Administration certification. CHILD ABUSE PREVENTION: I will support the YMCA of the Pikes Peak Region's commitment to child abuse prevention by: Reporting any suspicious behavior and violation of policy and procedures to your supervisorFollowing all policies and procedures related to keeping children safe in our facilities and programs, including those related to the monitoring and supervision of childrenCompleting all child abuse prevention training as requiredReporting any items that may provide a health or safety hazard to staff, members, or guests to your supervisor The YMCA has zero-tolerance for abuse. We will report all suspected and/or allegations of abuse to the state and federal law. CERTIFICATIONS: Complete Hazardous Communications, Managing Your Risk of Exposure to Bloodborne Pathogens, and Child Sexual Abuse Prevention training every yearMaintain CPR/AED for the Professional Rescuer every yearMaintain First Aid and Administering Emergency Oxygen every 2 yearHIPAA certification yearly