Network Access Center Specialist Virtual

Network Access Center Specialist VirtualJoining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.All the benefits and perks you need for you and your family:Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability InsurancePaid Time Off from Day One403-B Retirement Plan4 Weeks 100% Paid Parental LeaveCareer DevelopmentWhole Person Well-being ResourcesMental Health Resources and SupportPet BenefitsJob Description:Promptly resolves consumer inquiries within assigned functional areas, striving for first interaction resolution.Adheres to established workflows, scripting, and department greetings to ensure accurate demographics, insurance information, and authorizations.Thoroughly documents all interactions and consistently updates consumer records in the relevant technology system.Achieves individual key department performance objectives such as quality assurance and productivity.Handles sensitive matters courteously and professionally, escalating to leadership when appropriate.Knowledge, Skills, and Abilities:Ability to articulate the mission of AH and its affiliated Network Access CentersStrong attention to detail and ability to take initiative to resolve inquiries and issuesDemonstrated personal commitment to promoting and providing excelled customer serviceDemonstrated interpersonal, customer relations, and communication skills; remains patient while interacting with consumers and colleaguesExhibits desire to continuously learn, improve service delivery, and work in a team environmentEducation:Associate [Preferred]High School Grad or Equiv [Required]Field of Study: N/AWork Experience:1+ year of prior experience in a call center or customer service environment [Required]Experience in a healthcare setting focused on patient care [Preferred]Physical Requirements: (Please click the link below to view work requirements) Physical Requirements https://tinyurl.com/23km2677Pay Range: $15.87 $25.38This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.