Client Services Representative (Pharmacy Technician)

We're looking for a Client Services Representative with a Pharmacy Technician background to support pharmacy clients by providing exceptional customer service and troubleshooting assistance. If you enjoy helping others, solving problems, and working in a fast-paced environment, we'd love to hear from you!Key Responsibilities:Serve as the primary point of contact for pharmacy clients via phone and support tickets.Troubleshoot and resolve customer issues related to pharmacy software, insurance adjudication, and pricing.Escalate complex issues to Technical Support or Account Management when needed.Accurately document customer interactions and resolutions.Deliver outstanding customer service while building strong client relationships.Required Qualifications:Pharmacy Technician experience (Retail or other pharmacy setting).Minimum 2 years of customer service experience.Excellent verbal and written communication skills.Strong problem-solving, multitasking, and organizational skills.Comfortable using computers and learning new software applications.Preferred Qualifications:Healthcare call center or independent pharmacy experience.Certified Pharmacy Technician (CPhT) certification (preferred, not required).Experience with pharmacy management software (Liberty Software experience is a plus).Familiarity with insurance adjudication and pharmacy workflow.