Platform Enablement & Experience Analyst

Job Details Department: Consulting - Regulatory Location: Maitland, FL Compensation: $50,000 - $60,000 / year Position Overview JSI invites you to join our team as a Platform Enablement and Experience Analyst in the Regulatory Affairs team in our Maitland, FL office. The analyst will provide hands-on technical enablement, platform support, process improvement, and design of intuitive, client-facing learning and knowledge experiences. The role sits at the intersection of innovation, technology, operations and client experience design, shaping how clients engage with JSI's training and knowledge offerings with a focus on usability, clarity and engagement. Early priorities will center on launching and operationalizing a new client-facing learning management system (LMS) while continually improving the content experience. Key Responsibilities Technology Enablement & Platform Support: Provide technical support across internal and client-facing platforms; develop documentation, workflows, and solutions that reduce friction for teams and clients. Learning Management System & Client Learning Experience Ownership: Own JSI University and client-facing training delivery, transform existing content into engaging learning experiences that drive adoption and engagement. Process Improvement: Manage a diverse set of projects and tasks; adapt quickly to shifting priorities and new tools while ensuring timely delivery. Compliance and Project Support: Similar to Process Improvement, ensuring deliverables meet regulatory and operational standards. Team Communication and Collaboration: Maintain clear, timely communication with internal teams and clients; participate in meetings and take initiative to improve work execution. Client Engagement & Enablement Support: Create and maintain training materials, presentations, visuals and one-pagers; focus on clarity, consistency and engagement. Skills, Knowledge and Expertise Required Experience with AI-enabled tools, automation workflows or emerging technologies that improve efficiency, documentation or quality control. Telecommunications or regulatory experience helpful but not required; strong technical and operational experience required. Evidence of success in roles where responsibilities evolved, priorities shifted, or new platforms introduced. Bachelor's degree helpful but not required; strong professional experience equally valued. Comfortable supporting learning management systems, webinar software and internal platforms with minimal guidance. Strong interest in learning, adopting and helping others adopt AI-driven tools, automation workflows and emerging technologies. Strong documentation skills: SOPs, quick reference guides, onboarding materials, troubleshooting documentation. Ability to act as liaison between technical, operational and consulting teams. Creative thinking about information structure, presentation and consumption. Strong sensitivity to user experience for clients new to platforms or tools. Comfort experimenting with formats, workflows or tools to improve engagement while maintaining consistency and accuracy. Exceptional attention to detail, strong problem-solving skills and clear written and verbal communication. Strong organizational and time-management skills in a high-volume environment. Proficiency with Microsoft Office, Monday.com, Articulate 360, Smartsheets and Adobe Acrobat. Preferred Experience building or prototyping a small application, automation or integration (e.g., academic projects involving APIs, app development, scripting or no/low-code tools). Benefits Competitive salary + performance-based bonuses. Comprehensive benefits package (medical, dental, vision, 401(k)). Generous PTO and wellness opportunities. Ongoing professional development and educational opportunities. J-18808-Ljbffr