Agent, Guest Services

Agent, Guest Services Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation. The Guest Service Representatives are the greeters, problem-solvers, and sales force of all that is the location where you work. You provide excellent service; apply knowledge of company products, optional tours, services, local information, policies, procedures, and guidelines to assist guests and employees; and support the overall goals of the company as you provide the best experience possible for our visitors. Be part of the team who shares their backyard with guests. Live a summer of adventure and memories, both creating your own and those for others. Department: Guest Services Employment Type: Seasonal - Full Time Location: Mt. McKinley Princess Wilderness Lodge Workplace type: Onsite Responsibilities Performs a variety of moderately difficult customer service tasks. Routinely applies knowledge of Company products, services, and policies to provide excellent customer service and generate maximum sales. Assists customers, employees, and management and responds to queries. Supports housekeeping and laundry as directed. Other Duties as Assigned. Requirements One year of experience in positions involving customer service. Proficiency in the use of computer business applications, with working knowledge of computerized reservation systems. Must pass a pre-employment background check. Minimum age of 18 years is required to reside in company housing, where available. Must be eligible to work in the United States. Holland America-Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-2B status). Knowledge, Skills, & Abilities Ability to organize and prioritize work, and maintain attention to time constraints, while working in a team or group environment. Ability to work in a fast-paced environment with multiple tasks and external influences. Ability to work independently with minimal supervision while achieving daily goals. Ability to support and comply with company policies, procedures, and guidelines including support and comply with company health and safety standards. Ability to stand/walk/work on feet for a minimum of 8 hours per day. Benefits Travel - FREE CRUISE AFTER YOUR FIRST SEASON! Reward for Referral Program Experience – Of a lifetime! Rewards & Incentives Community Service Employee Activities Professional Growth HAP Alaska Yukon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status. About Holland America/Princess Alaska-Yukon Land Operations We're a collaboration of Princess Cruises and Holland America Line, innovators in Alaska tourism and advocates for the environment. We offer guests adventure, comfort, and a variety of lifetime memories—whether sailing past glaciers, cozying up in a wilderness lodge, or spotting a bear from a dome-window rail car. Our teams participate in HAP's sustainability program, aka "Sustain Alaska & the Yukon", and efforts by actively recycling (where available), reducing waste, and educating guests about our commitment to the environment. We are dedicated to delivering excellent customer service to all guests, coworkers, and vendors and provide a safe workplace for all team members and a safe vacation experience for all guests. HAP is committed to a diverse, equitable, and inclusive work environment. Our Hiring Process Stage 1: Applied Stage 2: Your Interview Stage 3: Offer Stage 4: Satisfactory Background Check Stage 5: Hired