IT Desktop Connectivity/Network Tech

Pacific Office Automation is the largest independently-owned document imaging and technology dealers in the nation. Since 1976, we have grown to over thirty branches located in eleven western states: OR, WA, CA, AZ, NM, NV, UT, ID, CO, TX, & HI. With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more.At Pacific Office Automation, you will find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long-term employer. That means providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure.PositionWe are seeking an IT Desktop Connectivity/Network Technician to join our field services team at our office in Salt Lake City, UT.If you are a problem solver who is detail-oriented and capable of multi-tasking, we want to talk to you! We are looking for experienced technicians but are willing to train the right person for entry-level roles too.Essential Job DutiesTroubleshoot and diagnose our customer’s network connectivity with devices such as desktops, laptops, servers, firewalls, switches, and wireless access points.Communicate with customers via phone, email, etc. to gather information for troubleshooting.Work closely with sales representatives, customers, and remote technicians to resolve network related problems.Be a part of a fun, growing, and dynamic department and culture focused on providing the highest level of customer success.QualificationsSome computer knowledge mixed with a willingness and capability to learn.Natural problem-solving ability combined with a passion for fantastic customer service.Excellent written and oral communication skills.Ability to work in a fast-paced environment.Associates degree preferred, but not requiredVOIP technology experience a plusKnowledge of networking protocols and concepts (VPN, Routing, Ports, TCP/IP, Network analysis tools) preferredNetwork+, A+, Microsoft MD-100, Microsoft MD-101 Certifications are a plusKnowledge or hands-on experience providing technical support to users using Windows 10 and server versions, MAC OS, and other mainstream applications preferredBenefitsAdvancement and growth into leadership rolesTeam-player environmentMedical/Dental/Vision/Life insurance plansMatched 401kPTO, Vacation, Sick LeaveFSA/HSA ProgramsOur Commitment to Diversity and InclusionPacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees’ differences because we know that diversity makes us stronger.