Let's begin! Asst Dir-Customer Success Mgmt

Skills and Competencies5+ years of experience in customer success, account management, sales, or an equivalent role, preferably within a SaaS or data-driven product environmentStrong business acumen with the ability to build and maintain trusted client relationshipsDemonstrated success driving product adoption, usage growth, and client engagementExcellent verbal and written communication skills, including the ability to present to executive-level audiences and diverse business and technical stakeholdersAbility to troubleshoot and resolve service-related issues, including both business and technical challengesProven ability to work collaboratively within a team and across a matrixed organization to achieve shared goalsStrong organizational, analytical, and problem-solving skillsWillingness and ability to travel locally or overnight as neededEducation* Bachelor's degree or equivalent practical experienceResponsibilitiesThis role is responsible for managing strategic customer relationships, driving product adoption, and ensuring clients achieve measurable value from Moody's Insurance solutions.Conduct customer onboarding and develop a deep understanding of Moody's products, customers, and industry positioningBuild strong relationships with assigned insurance customers and key internal stakeholdersDevelop and execute strategic customer success plans to maximize product adoption, efficient usage, and customer outcomesProactively assess account health and act as the subject matter expert on client needs, product usage, and business impactDrive customer retention, usage growth, and increased engagement across the Moody's Insurance product ecosystemIdentify opportunities to expand customer value through upsell and cross-sell initiativesDeliver a superior end-to-end customer experience by anticipating challenges and addressing issues effectivelyAbout the TeamThe CAPE Property Intelligence Customer Success Management team partners closely with insurance and risk-focused organizations to help them realize the full value of Moody's Insurance solutions. The team is focused on building long-term client relationships, guiding customers through product adoption, and enabling informed decision-making through advanced analytics and responsible AI-driven tools.