Work From Home Dealer Lien Perfection Sr. Coordinator

Work From Home Dealer Lien Perfection Sr. Coordinator The Dealer Lien Perfection Sr. Coordinator will be calling dealers, customers, and DMVs to follow up on the title status of accounts and working the initial contact on new accounts. A self‑motivated individual who can work under limited supervision, with efficient time management, multitasking, problem‑solving, and attention to detail skills, is a likely match for this position. Responsibilities Provide a world class experience for customers through strong communication skills. Update various trackers and send out documents to customers and DMVs, verifying accuracy of documents. Demonstrate excellent organizational skills, time management, and attention to detail. Ensure accuracy and meet the highest quality assurance standards. Manage multiple tasks, appropriately prioritize workflow, and complete work efficiently. Exhibit professionalism and morale with associates at all levels, including external contacts. Call dealerships and customers to obtain title status updates. Call DMVs and previous lien holders when necessary. Run state inquiries. Place necessary documents on a tracker to send to perfect the accounts. Send lien placement documents to customers. Answer emails and voicemails within the specified service level agreement period. Job Level Sr. Coordinator Work Schedule Monday — Friday, 8 AM – 4:30 PM or 7:30 AM – 4:30 PM CST Work from Home Technology Requirements Secure home office environment that is free from background noise and distractions. Reliable, private internet connection (not cellular data or hotspot) that is cable or fiber. Private, password‑protected network with ownership or line‑of‑site to every device. Minimum speeds of 100 Mbps download / 10 Mbps upload from the internet provider. Both hardwired and WiFi connections acceptable, provided speed and security requirements are met. Validate ISP speeds using a Chrome browser: go to www.google.com, type "Speed Test," and run the test. Work from Home Location Requirements This role is 100% work from home. Applicants must meet the required remote work internet access standards and must not reside in California, Hawaii, or U.S. territories. Basic Qualifications High School Diploma, GED, or equivalent certification. At least 3 years of customer service or call‑center experience. At least 1 year of experience working in the financial industry. At least 1 year of experience using Google Suite or Microsoft Office. Preferred Qualifications At least 4 years of customer service or call‑center experience. At least 2 years of experience in the financial industry. At least 1 year of title processing experience. Benefits Medical, dental, vision, and prescription coverage—Day 1. Flexible scheduling. Paid time off. Wellbeing offerings such as backup childcare and mental wellness support. Tuition reimbursement. Paid training and development offered quarterly. Flexible spending account. Life insurance and disability insurance. 401 K and stock purchase plan. Compensation Remote (Regardless of Location): $49,774 – $49,774 for Ops Sr. Coordinator, Capital One Auto. Plano, TX: $49,774 – $49,774 for Ops Sr. Coordinator, Capital One Auto. EEO Statement Capital One is an equal‑opportunity employer (EOE, including disability and veteran status) committed to non‑discrimination and compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. We consider qualified applicants with a criminal history in a manner consistent with applicable laws, including the New York Correction Law, San Francisco Police Code, New York City’s Fair Chance Act, Philadelphia’s Fair Criminal Records Screening Act, and other applicable regulations. If you require an accommodation for interview or application, please contact Capital One Recruiting at 1‑800‑304‑9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and used only for the purpose of providing reasonable accommodations. #J-18808-Ljbffr