General Manager

General ManagerPosition OverviewA growing home services company in the Boston area is seeking a General Manager to lead day-to-day operations across a multi-service business with a strong HVAC foundation and expanding plumbing and electrical offerings.This leader will report directly to ownership and take responsibility for operational performance, team accountability, service delivery, financial results, and execution of the company’s growth strategy. This is a high-impact leadership role for a proven operator who can bring structure, visibility, and discipline to a business with strong fundamentals and meaningful upside.Why This Role ExistsThe business is entering an important next phase and is seeking an experienced operating leader to help strengthen structure, improve visibility, enhance accountability, and support continued growth.This is a key leadership hire for a company looking for someone who can quickly assess the business, identify opportunities, and drive execution.What Success Looks LikeIn the first 6–12 months, the General Manager will be expected to:Bring stronger accountability, clarity, and leadership structure to the management teamCreate better visibility into the business through reliable reporting, scorecards, and operational dataDrive a more balanced operating model with greater emphasis on service, maintenance, and recurring revenueImprove service plan consistency, structure, and performanceHelp grow additional service lines into a larger and more meaningful part of the businessLead with urgency around performance while building trust with an established team and field workforceKey ResponsibilitiesOperational LeadershipLead day-to-day operations across HVAC, plumbing, electrical, and related service linesOversee department heads and management leaders across operations, service, sales, finance, and support functionsImprove scheduling, technician utilization, dispatch efficiency, and execution across the businessEstablish and maintain a strong operating rhythm with clear meetings, priorities, scorecards, and follow-throughIdentify operational bottlenecks and put practical systems in place to improve consistency and performanceBuild a culture of accountability without losing the trust of the teamRevenue and Financial PerformanceOwn the P&L and drive performance against revenue, margin, and EBITDA goalsBring greater discipline and visibility to forecasting, budgeting, labor efficiency, pricing, and operational spendUnderstand the economics of the business at a detailed level and clearly communicate what is driving performanceImprove decision-making through better use of financial and operational dataSupport the company’s efforts to create a healthier and more balanced revenue mixService Growth and Business EvolutionStrengthen the service side of the business and help build more recurring revenueEvaluate and improve membership or service plan performanceSupport growth across multiple service linesIdentify operational and commercial opportunities that support long-term scalabilityTeam LeadershipLead and develop managers across the organizationAssess talent honestly and make sound decisions around structure, coaching, development, and changeSet clearer expectations and performance standards across the teamCreate stronger accountability at both the leadership and field levelHelp build an organization that can scale without relying on informal communication or reactive managementLeadership PartnershipServe as a true operating partner to ownershipCommunicate clearly, proactively, and without surprisesTake ownership of execution while partnering closely on broader direction and prioritiesBring sound judgment, maturity, and the ability to challenge thinking when neededIdeal Candidate ProfileWe are looking for a proven operator who understands home services, can lead from the front, and is equally comfortable driving revenue, managing people, and using data to run the business well.The right candidate will likely bring:Experience leading a home services or field-based business in the $20M range or largerStrong P&L ownership and a track record of improving performanceDeep understanding of HVAC, ideally with exposure to plumbing and electricalExperience building structure and accountability in a company that is growing or evolvingThe ability to lead through change, not just maintain what already existsStrong analytical skills and a comfort level with data, metrics, and operating dashboardsThe confidence to make difficult people decisions when neededA practical, hands-on leadership style that works well in an entrepreneurial environmentWhat They Are Really Looking ForThis company does not need a polished executive who only knows how to lead inside a highly structured environment.They need someone who can step into a real operating business, quickly understand what is happening, create visibility where needed, and drive performance through people, process, and accountability.The ideal person is not just a motivator and not just an analyst. They need both — someone who can lead the team, hold people accountable, understand the numbers, and help the business evolve.Culture and Leadership FitThis role will work best for someone who:Can operate effectively in an owner-led companyKnows how to balance urgency with relationship-buildingDoes not avoid hard conversationsCan bring structure without becoming overly bureaucraticUnderstands that credibility is earned with teams, not assumed by titleIs comfortable being highly visible and highly accountableCompensationCompensation is expected to include:Base salary in the range of $170,000–$220,000Annual performance bonus up to 25%Potential equity opportunityStandard benefits packageRelocation support may be considered for the right candidate.LocationBoston areaLocal candidates are preferred, though relocation may be considered for the right individual.About the OpportunityThis is an opportunity to step into a leadership role with real influence, real responsibility, and real upside.The company has a strong foundation and a meaningful opportunity to become more disciplined, more scalable, and more balanced in how it grows. The right General Manager will play a major role in shaping that future.