Inside Sales & Technical Support Specialist

DescriptionTimber HP by GO Lab, a privately held building products company, was founded in 2017 to develop and manufacture responsible and sustainable building envelope and acoustical solutions to improve the safety, comfort, and longevity of our homes and communities, while serving as an educational resource to the construction industry and an advocate for a healthy planet. TimberHP started production of Wood Fiber Insulation – the first of its kind to be made in America – in Madison, Maine in 2023. Made from softwood chips (the waste product from the existing lumber industry and forest management), TimberHP’s wood fiber board, batt, and loose fill insulations are high performing, cost competitive, non-toxic, and carbon negative.TimberHP by GO Lab offers a creative working atmosphere that values individual expertise and contribution. Come join us in this opportunity to launch cutting edge technology that is good for our homes and our planet. We think big. We stay positive. We are working towards a better future.Learn more about our story and our products at www.timberhp.com.We are in search of a dynamic individual with an uncompromising commitment to customer service paired with unwavering attention to detail to fill the role of Inside Sales and Technical Support Specialist. This position elevates and assists in strengthening the relationships TimberHP shares with their distributor and retail partners, as well as product specifiers and installers. This role is responsible for accurately processing orders and following up on delivery inquiries; combined with answering product questions and steering customers and potential customers to TimberHP resources for design, installation, code compliance, and performance standards. This position will assist the technical services team in the development of customer resources around code and building science topics related to our products. This is a hybrid remote position.Responsibilities Include But Are Not Limited To Develop and maintain relationships with customers Develop sales quotes and track customer orders Process orders and follow up on delivery inquiries Communicate with a wide variety of stakeholders including architects, general contractors, product installers, salespeople and homeowners. Ability to understand and utilize industry specific ERP software Utilize PO’s and put them through the system in a timely manner Collaborate with the sales team daily and communicate with customers on their behalf Collaborate with TimberHP’s production team and shipping department regularly Maintain current knowledge and training of TimberHP ‘s products and services Collaborate with the technical services team on developing best practices, code and building science support resourcesRequirementsQualifications/Required Skills: Accurate data entry skills Attention to detail Possess excellent follow-up skills Excellent analytical and problem-solving skills. Excellent written and verbal communication skills, particularly as it relates to building materials and installation. Excellent organizational skills and attention to detail. Hands-on, can-do attitude to drive sales and profit Must be able to work independently and show high initiative with minimal direction Proficient in Microsoft Office Suite or similar software.Education, Experience And Licensing Requirements Experience or degree in building construction, building science or other related degree or experience. Customer service experience Previous experience in an inside sales role in the industrial/manufacturing industry helpful Knowledgeable about the building process, building science and or building code Manufacturing/production experience preferredPhysical Requirements Able to lift >50 pounds Ability to climb stairs Ability to sit for prolonged periods of time Ability to pass a drug test